Job summary
- Main area
- Trauma and Orthopaedics
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 361-PLN-6215685
- Employer
- East and North Hertfordshire NHS Trust
- Employer type
- NHS
- Site
- Lister Hospital
- Town
- Stevenage
- Salary
- £22,816 - £24,336 per annum
- Salary period
- Yearly
- Closing
- 15/07/2024 23:59
- Interview date
- 25/07/2024
Employer heading
Booking Clerk - Trauma and Orthopaedics
NHS AfC: Band 3
Here at East and North Hertfordshire NHS Trust,
Our mission is:
Providing high-quality, compassionate care for our communities
Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service
Job overview
We are recruiting for a Booking Clerk to work within the Trauma and Orthopaedics Department who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
Our busy Trauma & Orthopaedics team is looking for a highly organised administrator to work alongside our Pathway Co-ordinator to support with the booking of consent patients and long waiting patients.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
Main duties of the job
To book long waiting Trauma and Orthopaedics patients into both short notice and reasonable notice clinics.
Work closely with the Pathway Co-ordinator to identify patients who need to be seen urgently to ensure patients do not breach.
You will be responsible for booking patients for 'consent' appointments prior to their surgery dates.
Identify and inform Pathway Co-ordinator of challenges with capacity.
You will support with validation of long waiters and ensuring RTT clocks are correct.
Working for our organisation
At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Previous Experience
Essential criteria
- NHS Experience
- Evidence of working on own initiative
Desirable criteria
- Experience of booking NHS appointments
Skills
Essential criteria
- Good organisational skills
- Good communication skills
- Confident working with different stake holders
- Ability to prioritise workload
- Ability to work well within a team
- Self-motivated
Knowledge
Essential criteria
- Demonstrates an understanding of trust values
Desirable criteria
- Knowledge of Trust systems
Qualifications / Training
Essential criteria
- GCSE’s or equivalent
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Hannah Parker
- Job title
- Service Co-ordinator
- Email address
- [email protected]
- Telephone number
- 01438284274
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