Job summary
- Main area
- cardiology
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Part time - 21.5 hours per week
- Job ref
- 361-UPL-6241676
- Employer
- East and North Hertfordshire NHS Trust
- Employer type
- NHS
- Site
- Lister Hospital
- Town
- Stevenage
- Salary
- £22,816 - £24,336 per annum, pro rata
- Salary period
- Yearly
- Closing
- 17/07/2024 23:59
- Interview date
- 26/07/2024
Employer heading
Support Secretary-Cardiology
NHS AfC: Band 3
Here at East and North Hertfordshire NHS Trust,
Our mission is:
Providing high-quality, compassionate care for our communities
Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service
Job overview
We are recruiting for a Support Secretary who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
The post holder will provide efficient administrative support in all aspects of the divisions work. This includes accurate data input of referral letters onto Lorenzo booking and out coming clinic appointments and responding to patient enquiries in a timely and professional manner. You must be able to prioritise your own workload & work independently using initiative and deal with frequent interruptions.
You will be responsible for organising patient medical notes and documents from around the trust. You will work closely with both clinical and non-clinical staff ensuring a smooth transition for patients through the same day emergency care and diagnostic pathways.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
Main duties of the job
The post holder will be a member of the administration team supporting a team of dynamic cardiac specialist nurses providing expert care to cardiac patients. The well-established team consists of specialist nurses, cardiology secretaries and support secretaries.
Support secretaries are pivotal to the day to day running of the service working closely to the specialist nurses to deliver patient centred care.
Main duties will include all aspects of the referral and booking processes, communicating with other specialities within the Hospital, GP's and patients, using NHS systems and adhering to trust protocols and procedures.
Working for our organisation
At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Previous Experience
Essential criteria
- Experience of working in a pressurized environment.
- Previous administrative experience
- Handling telephone enquiries.
- Managing appointments
Desirable criteria
- Setting up and maintaining of office systems.
- Experience of dealing with the public.
- Experience of working within the NHS.
- Lorenzo experience.
- Nerve Centre experience
- Managing waiting lists/PTL’s
Skills
Essential criteria
- Excellent Team Worker / Builder.
- Clear communication skills both written and oral.
- Interacts well with colleagues and staff
- Demonstrates initiative and willingness to learn.
- Excellent organisational skills.
- Thorough in approach.
- Organised
- Excellent organisational and prioritisation skills
- Problem solver.
Desirable criteria
- Committed to self-development
Knowledge
Essential criteria
- Word Processing, spreadsheets and databases
- Understands the importance of accurate data recording
Desirable criteria
- Use of Lorenzo.
- Use of Nerve centre
- Use of ICE pathology system
- Use of PTL’s.
Qualifications
Essential criteria
- Educated to GCSE Level or equivalent in English Language.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- kylie murray
- Job title
- Lead nurse cardiology
- Email address
- [email protected]
- Telephone number
- 01438285009
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