Neidio i'r prif gynnwys

Mae'r wefan hon yn annibynnol ar y GIG a'r Adran Iechyd.

Arhoswch, yn llwytho

Crynodeb o'r swydd

Prif leoliad
Maternity, Women's Division
Gradd
NHS AfC: Band 3
Contract
Parhaol
Oriau
Rhan-amser - 30 awr yr wythnos (Four working days)
Cyfeirnod y swydd
361-6395811
Cyflogwr
East and North Hertfordshire NHS Trust
Math o gyflogwr
NHS
Gwefan
Diamond Jubilee Maternity Unit, Lister Hospital, Coreys Mill Lane
Tref
Stevenage, Hertfordshire
Cyflog
£22,816 - £24,336 per annum pro rata
Cyfnod cyflog
Yn flynyddol
Yn cau
09/07/2024 23:59
Dyddiad y cyfweliad
22/07/2024

Teitl cyflogwr

East and North Hertfordshire NHS Trust logo

Maternity Booking Clerk/Receptionist

NHS AfC: Band 3

Here at  East and North Hertfordshire NHS Trust,

Our mission is:
Providing high-quality, compassionate care for our communities

Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service

 

Trosolwg o'r swydd

We are recruiting for a part time Maternity Booking Clerk/Receptionist who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

This role will involve cross site reception cover for Lister Hospital, QEII Hospital and Hertford County Hospital. The role also involves office-based administration supporting the maternity service, managing referrals, phone lines, preparation of clinics and many other administration tasks. 

You will need to be able to work within a very busy and demanding environment and be flexible and able to work shift patterns. The work pattern for this role would be working a Monday, Tuesday, Thursday and Friday, hours 8-4pm or 9-5am. 

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond! 

 

 

Prif ddyletswyddau'r swydd

The post holder will be one of a team of Administration Clerks providing a clerical/administrative support for the Consultants and their respective medical teams within the Obstetrics and Gynaecology Directorate.

The post holder will deal directly with patients and relatives over the telephone and in person, accurately registering and updating details onto the hospital and national databases and assisting in any enquiries from internal or external agencies.

Gweithio i'n sefydliad

At East & North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

 We run the following hospitals:

  • The Lister Hospital, Stevenage
  • New Queen Elizabeth II (New QEII), Welwyn Garden City
  • Hertford County, Hertford
  • Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients.  We continue to undergo significant transformation & our staff & patients are at the heart of delivering this ambitious agenda.

We understand that finding and starting a new job is an important life decision.  If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees.  Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Manyleb y person

Qualifications/Training

Meini prawf hanfodol
  • NQV qualification in customer care or equivalent
Meini prawf dymunol
  • GCSE (Grade C or above) or relevant experience

Previous Experience

Meini prawf hanfodol
  • Significant experience working within the NHS or other healthcare environment
  • Relevant experience of working with databases
  • Ability to use MS Office including Word, Excel and E-mail.
Meini prawf dymunol
  • Ability to use Lorenzo system
  • Experience of dealing with staff at all levels

Skills

Meini prawf hanfodol
  • Fast and accurate keyboard skills
  • Ability to work under pressure and meet deadlines
  • Excellent oral and written communication skills
  • Ability to deal with angry distressed patients and relatives.
  • Able to work on own initiative
  • Ability to priorities work load
  • Ability to display sensitivity/diplomacy and tact at all times
  • Problem solving skills
  • Able to adapt to change
  • Able to work effectively as a team player
  • Able to project a positive attitude
  • Ability to effectively respond to customer needs using critical thinking
  • Able to ensure standards are adhered to

Knowledge

Meini prawf hanfodol
  • Significant experience in customer care gained within a busy, pressurised environment in a service or similar environment
  • Understanding the needs for confidentiality.
Meini prawf dymunol
  • Experience of working within a NHS booking centre
  • Call centre or similar environment experience
  • Reception experience
  • Awareness of Health & Safety requirement

Other Requirements

Meini prawf hanfodol
  • Understanding of, and commitment to, equality, diversity and inclusion
  • Role model our Trust values every day

Bathodynnau ardystio / achredu cyflogwyr

NHS Pastoral Care Quality AwardNHS Employers Diversity and Inclusion PartnersVeteran AwareApprenticeships logoNo smoking policyDisability confident employerStep into healthHappy to Talk Flexible WorkingDefence Employer Recognition Scheme (ERS) - Gold

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Annette Brock
Teitl y swydd
Interim Maternity Administration Manager
Cyfeiriad ebost
[email protected]
Rhif ffôn
01438286026
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg