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Job summary

Main area
Accident and Emergency
Grade
Band 2
Contract
Permanent
Hours
  • Full time
  • Flexible working
37.5 hours per week
Job ref
344-2745WHH-B
Employer
East Kent Hospitals University NHS Foundation Trust
Employer type
NHS
Site
William Harvey Hospital
Town
Ashford
Salary
£22,383 per annum
Salary period
Yearly
Closing
09/07/2024 23:59

Employer heading

East Kent Hospitals University NHS Foundation Trust logo

A&E Receptionist

Band 2

Job overview

Receptionist required for A&E at the William Harvey Hospital on a permanent basis.

To provide an efficient and comprehensive administration and reception service.

To be an initial point of contact within the department providing appropriate responses and onward directions to all callers in a courteous manner. Deal with telephone enquiries, take messages accurately, and give information and advice (not medical) to GPs, patients, relatives and other staff involved with the patient in a manner responsive to customer needs and in accordance with Trust procedures.

Book in and direct all patients who attend the department.

 

Main duties of the job

Input and update data on the computer system ensuring accurate tracking steps are logged for each patient on screen across the A&E Department, ensure the correct doctor tracking code is used (including Locum doctors with a unique code) and that each patient has a D1S tracking step. Upon discharge ensure all patients have been correctly admitted, discharged or transferred appropriately.

Assist the Nurse in Charge in the discharge process of patients.

To arrange the most appropriate transport for discharge / transfer and follow up clinics.

To undertake any clerical duties as deemed necessary.

Working for our organisation

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. 

If you are passionate about people, you’re the perfect fit for us as a health professional.

Our vision is 'great healthcare from great people'. Everything we do is guided by our values: ‘People feel cared for, safe, respected and confident that we are making a difference’.

We have a new way of working at East Kent Hospitals, called ‘We care’. It’s about empowering frontline staff to lead improvements day-to-day. We’re looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

In return, we promise to give you all the opportunities and development we can, so you can enjoy a great career with us. We also offer a great reward package with fantastic discounts to enjoy whatever you are doing in your time off. 

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Detailed job description and main responsibilities

Please scroll down to access the full Job Description and Person Specification located in ‘Documents to download’.

If you have further queries please don’t hesitate to contact the line manager using the contact details below.

Person specification

GCSE or equivalent in English and Maths

Essential criteria
  • GCSE or equivalent in English and Maths
Desirable criteria
  • Demonstrate ability to work within the needs of a changing service

Previous experience customer service/Receptionist/ Office

Essential criteria
  • Previous experience customer service/Receptionist/ Office

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardThe Employers Network for Equality & Inclusion is the leading employer network covering all aspects of equality and inclusion in the workplace.Apprenticeships logoNo smoking policyAge positiveInvestors in People: GoldDefence Employer Recognition Scheme (ERS) - BronzeImproving working livesMindful employer.  Being positive about mental health.Disability confident employerThe Employers Network for Equality & Inclusion (enei) is the UK's leading employer network covering all aspects of equality and inclusion issues in the workplace.Prince's Trust - Proud to support the Prince's trust - Youth can do itStep into healthHappy to Talk Flexible WorkingArmed Forces Covenant

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Lauren Harber
Job title
Deputy Operations Manager
Email address
[email protected]
Telephone number
07929771815
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