Job summary
Employer heading
A&E Receptionist
Band 2
Job overview
Receptionist required for A&E at the William Harvey Hospital on a permanent basis.
The role is responsible for providing an efficient and streamlined administrative management service to patients and customers of East Kent Hospitals University Foundation Trust. The post holder will support the delivery of National and Trust targets therefore, it is essential that accurate and timely data entry is performed. The post holder will be required to offer very high customer service skills for both internal and
external staff and patients. The post holder will be required to have their own transport to allow working across two sites. This Post ensures patients are booked into the Emergency Department 24/7 365 days a year.
*Previous applicants need not apply*
Main duties of the job
To provide an efficient and comprehensive administration and reception service.
To be an initial point of contact within the department providing appropriate responses and onward directions to all callers in a courteous manner. Deal with telephone enquiries, take messages accurately, and give information and advice (not medical) to GPs, patients, relatives and other staff involved with the patient in a manner responsive to customer needs and in accordance with Trust procedures.
Book in and direct all patients who attend the department.
Input and update data on the computer system ensuring accurate tracking steps are logged for each patient on screen across the A&E Department, ensure the correct doctor tracking code is used (including Locum doctors with a unique code) and that each patient has a D1S tracking step. Upon discharge ensure all patients have been correctly admitted, discharged or transferred appropriately.
Assist the Nurse in Charge in the discharge process of patients.
To arrange the most appropriate transport for discharge / transfer and follow up clinics.
To undertake any clerical duties as deemed necessary.
Working for our organisation
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people.
If you are passionate about people, you’re the perfect fit for us as a health professional.
Our vision is 'great healthcare from great people'. Everything we do is guided by our values: ‘People feel cared for, safe, respected and confident that we are making a difference’.
We have a new way of working at East Kent Hospitals, called ‘We care’. It’s about empowering frontline staff to lead improvements day-to-day. We’re looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
In return, we promise to give you all the opportunities and development we can, so you can enjoy a great career with us. We also offer a great reward package with fantastic discounts to enjoy whatever you are doing in your time off.
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Detailed job description and main responsibilities
Please scroll down to access the full Job Description and Person Specification located in ‘Documents to download’.
If you have further queries please don’t hesitate to contact the line manager using the contact details below.
Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.
Person specification
GCSE or equivalent in English and Maths
Essential criteria
- GCSE or equivalent in English and Maths
Desirable criteria
- Demonstrate ability to work within the needs of a changing service
Previous experience customer service/Receptionist/ Office
Essential criteria
- Previous experience customer service/Receptionist/ Office
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Lauren Harber
- Job title
- Deputy Operations Manager
- Email address
- [email protected]
- Telephone number
- 07929771815
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