Job summary
- Main area
- Administration
- Grade
- Band 2
- Contract
- Fixed term: 12 months (From start date)
- Hours
- Part time - 22.5 hours per week (Wednesday-Friday 8:30-17:00 with a 1 hour lunch break)
- Job ref
- 848-BHC-289-24
- Employer
- Bromley Healthcare
- Employer type
- NHS
- Site
- Phoenix Resource Centre
- Town
- Bromley
- Salary
- £28,166 Inc HCAS per annum pro rata
- Salary period
- Yearly
- Closing
- 09/12/2024 23:59
- Interview date
- 18/12/2024
Employer heading
Receptionist
Band 2
Bromley Healthcare, a community interest company, delivers a diverse range of services encompassing community nursing (e.g., district nursing, health visiting, specialist nursing) and therapy services catering to individuals across all age groups. Stemming from the community provider unit of NHS Bromley, we boast extensive experience in serving the Bromley populace over many years.
Working at Bromley Healthcare offers a fulfilling experience. Our distinctive service delivery approach and commitment to hearing every employee's voice ensure a gratifying career journey. As a Social Enterprise, we embrace an innovative approach to healthcare delivery, combining the traditional strengths of the NHS, such as robust training and development opportunities, with the flexibility to reinvest surpluses into community initiatives.
Employees of Bromley Healthcare whose role maybe at risk will receive priority consideration.
Applicants for roles involving driving responsibilities will be required to provide proof of business insurance.
Job overview
Receptionist - Band 2
£28,1669 Inc HCAS per annum pro rata
Part time - 22.5 hours per week
Fixed Term contract for 12 months
The clinic support team are currently looking for a receptionist to work 3 days per week Wednesday, Thursday and Friday between the hours of 8.30am and 5.00pm at the Phoenix Children's Resource Centre within Bromley.
The successful candidate will be responsible for managing the reception area at the clinic, welcoming patients and visitors and ensuring that a high standard of customer care is provided at all times. A good understanding of health and safety will also be required, as Receptionists will be expected to support with day-to-day health and safety issues and be trained as a Fire Warden and First Aider.
The role will also involve some administration work entering details onto the patient record system. A good attention to detail is therefore essential.
If you have previous receptionist experience (preferably NHS/health), good organisational skills, a warm and welcoming manner and excellent customer service skills then your application would be welcomed.
Proposed interview date 18th December 2024
Main duties of the job
- Welcoming patients, visitors, contractors, and staff to the building and assisting with queries as appropriate.
- Managing all incoming and outgoing postal and goods/stock deliveries in accordance with organisational protocols.
- Opening up and locking up the clinic/office/centre where applicable and required.
- Ensuring compliance with health & safety within the common areas within the clinic/office/centre; escalating issues and concerns to the Business Coordinator.
- Acting as appointed First Aider and Fire Warden for the site.
- Accessing and inputting information on patient management record system (Emis or alternative) to assist with patient appointments.
Working for our organisation
Bromley Healthcare is a community interest company providing a wide range of services including community nursing services such as district nursing, health visiting to specialist nurses, as well as therapy services for children, young people and adults. Being born from NHS Bromley’s community provider unit we have been providing community services to the people of Bromley for many years and we have a wealth of experience.
Social Enterprises are a fairly new and exciting way to deliver healthcare, offering many of the traditional advantages of the NHS with the freedom for innovation by being able to reinvest any surpluses we make into the community.
Salary is dependant on NHS experience and current banding/pay point, applicants from outside the NHS will receive the start point of the salary scale in line with NHS terms & conditions.
Excellent benefits package available including various pension schemes, discounted gym membership, cycle to work scheme, discounted electronics, access to EAP, high street discounts, Blue Light Card eligibility, opportunity to apply for low interest personal loans and an excellent lease car scheme and we are constantly looking to expand our staff benefits.
Detailed job description and main responsibilities
To manage the reception area, including but not limited to:
- Welcoming patients, visitors, contractors, and staff to the building and assisting with queries as appropriate.
- Dealing with telephone enquiries and where required take messages, often of a sensitive and confidential nature. Follow guidance and taking appropriate action as required.
- Ensuring the reception area and immediate vicinity is a tidy and safe
environment. - Managing all incoming and outgoing postal and goods/stock deliveries in accordance with organisational protocols.
- Assisting with enquiries for clinical and meeting room bookings.
- Helping maintain the smooth running of the local Parking Policy and car park, where applicable.
- Opening up and locking up the clinic/office/centre where applicable and required.
Undertake admin work to support the smooth running of the clinic/office/centre, including but not limited to:
- Accessing and inputting information on patient management record system (Emis or alternative) to assist with patient appointments.
- Acting as the point of contact for cascading information, as required, to staff based within the clinic/office/centre.
- Assisting with general clerical duties to support the clinical services based at the location or as per the Care Coordination Centre (CCC) guidelines, including photocopying, collation of information or promotional materials, scanning and uploading documents and creation of referrals.
Undertake facilities work to support the smooth running of the clinic/office/centre, including but not limited to:
- Being the named point of contact for the Estates Team (in the absence of the Business Co-Ordinator), when work is being carried out on site and ensuring all staff based at the clinic/office/centre are aware, when necessary, of works that are being carried out.
- Reporting faults relating to security, health and safety and environment at the site as per procedures and requesting routine handyman repairs as required.
- Advising the Business Co-ordinator of any ongoing issues arising with on- site contracts, any persistent faults or any unexpected delays in routine repairs or requests for maintenance.
Person specification
Qualifications
Essential criteria
- Educated to GCSE Level or equivalent
Desirable criteria
- NVQ Level 3 Customer Services
Experience
Essential criteria
- Previous receptionist experience
- Previous experience of dealing with confidential information
- Experience of working in a busy environment
Desirable criteria
- Recent NHS or private healthcare experience
Specific Skills
Essential criteria
- Awareness of Health & Safety legislation in the workplace.
- Good communication skills, with experience of dealing tactfully with people at all levels.
- Good organisational skills with the ability to prioritise tasks.
- Ability to work independently.
Personal Qualities
Essential criteria
- Works effectively and flexibly as part of a team to meet the needs of the services
- Flexible and adaptable to change
- Demonstrates understanding of BHC values
Information Technology
Essential criteria
- Proficient knowledge of MS Office
Desirable criteria
- Knowledge of call handling software
- Knowledge of patient databases such as Choose and Book and EMIS.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Nicola Todd
- Job title
- Business Coordinator
- Email address
- [email protected]
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