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Job overview

The Patient Service Centre (PSC) Senior Administrator role is essential to our Outpatient Service, playing a crucial role in the support of the service, patient experience and out administrative pathways and processes. The applicant will contribute to providing seamless care to our patients.

This role involves supporting the PSC Supervisors with leading a team compromising of Senior Administrators and Assistant Administrators in the operational delivery and clinical governance of Outpatient Services.

The PSC consists of five teams, all of whom work collaboratively to support each other when needed. Our teams are: 

• The Pre-Registration Team – responsible for registering all referrals onto the system and actioning the patient responses to text reminders.
• The Rapid Access Team – responsible for registering and booking appointments for all patients referred in for suspected cancer within the national RTT timeframe of two weeks.
• The Surgical Team – responsible for booking new appointments for the surgical specialities.
• The Urgent Long-Term Care Team – responsible for booking new and some follow-up appointments for the general and specialist medicine specialities.
• The Head and Neck Team – responsible for booking new and some follow-up appointments for head and neck specialities, including the Ophthalmology.
• Clinic Maintenance Team - responsible for setting up Outpatient clinics. This also involves rescheduling and cancelling down clinics.  

Main duties of the job

The PSC is a fast-paced and ever-changing environment, and as such we require all our staff to be multi-skilled, proactive and enthusiastic.  The role of a Senior Administrator in the PSC consists of key duties outlined in the job description.

The Outpatient Service Team is a hard-working Team who are highly motivated and effective, as a large Trust we have Services at 6 of the sites and we provide key services within the patient pathway for Outpatient and in-patient activity.  We work hard as a Team to continually ensure that patient care is at the forefront of our service. We are a professional and diverse team with different experiences and challenges and recognise that both professional and pastoral care for our teams is a priority.    

There are multiple positions available for job roles within the Patient Service Centre, Senior Administrator 

Working for our organisation

We are one of the largest hospital trusts in England, with five
hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.