Job summary
- Main area
- Therapies
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 344-8082DCB
- Employer
- East Kent Hospitals University NHS Foundation Trust
- Employer type
- NHS
- Site
- Kent & Canterbury Hospital
- Town
- Canterbury
- Salary
- £22,816 - £24,336 Pro Rata
- Salary period
- Yearly
- Closing
- 05/08/2024 23:59
Employer heading
Therapies Site Administrator
NHS AfC: Band 3
Job overview
We are looking for an organised individual who will play a fundamental part of the team helping to support the clinicians within the Therapies department at Kent and Canterbury Hospital.
As a Therapy team we are working hard to ensure we put patients and families at the heart of everything we do. We are on an exciting improvement journey and can offer you a rewarding, flexible and supportive role within Therapies.
Main duties of the job
Role specific duties
The main duties of this role will support in:
Communication & Customer Service
Planning & Organisation
Human Resources, Personal & People Development
Systems & Information
For full details on each of these main duties, please see the job description attached.
Working for East Kent Hospitals University Foundation Trust admin Therapy team will give you opportunity to:
- Work alongside various in-patient Therapy teams and gain an understanding of their role.
- Develop the administrative role within the Therapy department, working with the Ops manager.
- Support the clinical teams which will enable them to focus on their clinical role.
- Support service improvements within Therapies.
Working for our organisation
We are one of the largest hospital trusts in England, with three acute hospitals and community sites serving a local population of around 700,000. We also provide specialist services for Kent and Medway.
We care about our patients and our people. We are focused on providing outstanding, safe patient care, and a positive working culture that benefits staff and patients alike. With our emphasis on staff training and development, a staff support scheme that’s second to none, and a healthy package of benefits, it’s easy to put down roots in East Kent Hospitals.
We offer a full package of benefits, including a car lease scheme; on-site childcare; generous annual leave in line with NHS terms and conditions; high street and public transport discounts; a 24/7 staff support service - and the little things that make life easier, like on-site Amazon lockers and fresh fruit and veg stalls.
Detailed job description and main responsibilities
Please see the job description attached to this position for full details and breakdown of the job description and main responsibilities.
Person specification
Skills
Essential criteria
- Competent IT skills including Microsoft packages, keyboard skills RSA level 2 or equivalent
- Ability to communicate clearly – written and verbal
- Accuracy – pays attention to detail Ability to work unsupervised and prioritise own workload
- Ability to work under pressure whilst maintaining a high level of customer service
Desirable criteria
- Ability to use Trust computerised systems
- To develop new skills and contribute to the improvement of the service provided
Experience
Essential criteria
- Minimum of 2 years experience working in a busy admin environment.
- Experience of formal minute taking, diary management and customer facing roles
Desirable criteria
- Knowledge of NHS
- Working in and for a team
Personal Attributes
Essential criteria
- Confident, assertive, reliable and responsible.
- Polite, respectful and friendly. Calm, sensitive and empathic disposition.
- Good time management and organisational skills.
Desirable criteria
- Able to use and take initiative to seek additional work to assist the team as a whole (e.g. team administration tasks, being the first point of contact for patients, families and other health professionals, assisting in the maintenance of service equipment).
Qualifications
Essential criteria
- Good level of education including Maths and English qualifications GCSE or equivalent
- RSA / NVQ 2 or equivalent experience
Desirable criteria
- Willing to learn and work towards further administrative qualifications.
- Business administration or customer services NVQ
Other
Essential criteria
- To be aware of and adhere to the Trust’s Vision, Mission and Values.
Desirable criteria
- Able to travel around East Kent, and between Trust hospital sites
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Gerhard Wild
- Job title
- Therapies Operational Manager
- Email address
- [email protected]
- Telephone number
- 07971 648 093
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