Job summary
- Main area
- cancer
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Part time - 19 hours per week
- Job ref
- 344-5659DCB
- Employer
- East Kent Hospitals University NHS Foundation Trust
- Employer type
- NHS
- Site
- Kent and Canterbury hospital
- Town
- Canterbury
- Salary
- £24,071 - £25,674 per anumum
- Salary period
- Yearly
- Closing
- 24/11/2024 23:59
Employer heading
Cancer Careline Coordinator
NHS AfC: Band 3
Job overview
We are looking for a Cancer care Line Coordinator to join our busy team at the Kent and Canterbury Hospital. This role involves working as part of a dynamic team within the Cancer Care group.
We are a hard working, friendly and flexible team, meeting ever changing demands and require someone of a similar nature. the successful candidate will be hard working and able to use initiative.
In return we can offer full training and will actively help support career progression if desired.
Main duties of the job
Main duties of the job
Successful candidates will have the following skills & experience:
- Booking of appointments on allscripts
- Triaging of calls
- Excellent communications skills
- Customer service
- Experienced administrator.
- Great organisational skills with the ability to manage and prioritise your work effectively
- First class communication skills with a professional and friendly manner
- High levels of attention to detail and accuracy
- Understanding of the sensitivity in the nature of work they're carrying out and dealing with patient matters in the strictest of confidence
- A flexible and friendly working approach
- An understanding of NHS targets.
Working for our organisation
We are one of the largest hospital trusts in England, with three acute hospitals and community sites serving a local population of around 700,000. We also provide specialist services for Kent and Medway.
We care about our patients and our people. We are focused on providing outstanding, safe patient care, and a positive working culture that benefits staff and patients alike. With our emphasis on staff training and development, a staff support scheme that’s second to none, and a healthy package of benefits, it’s easy to put down roots in East Kent Hospitals.
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.
PLEASE NOTE - WE CANNOT PROVIDE SPONSORSHIP FOR THIS ROLE
Detailed job description and main responsibilities
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Qualifications and training |
GCSE in Maths and English or Equivalent |
Good knowledge across a range of health or social care settings
|
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Experience |
Excellent keyboard / PC skills including effective use of Microsoft Office Experience of working for and within a team
Previous experience in customer service or reception
Experience of dealing with non-routine and complex problem solving
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Ability to produce Excel spreadsheets or Work documents. Experience of working with Allscripts, Sunrise and other NHS systems Working knowledge of KOMS (cancer database)
Experience of working within Cancer
Relevant health or social care experience at Band 3 or equivalent |
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Skills |
Ability to prioritise workload and meet deadlines Ability to communicate with, co-ordinate and liaise with a multidisciplinary team Ability to remain calm in a busy environment whilst working under pressure Able to make judgements involving facts or situations requiring some analysis Data entry, text processing, storage of data, numeracy, accuracy and attention to detail |
Demonstrate flexibility to adapt to the needs of a changing service. Triaging Skills
Knowledge and insight into treatments and cancer pathway
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Governance |
Demonstrate patient focused approach |
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Personal/professional attributes |
Upholds and models the Trust values
Capable of lateral thinking
Assertiveness
Flexible/adaptable
Motivator
Good patient advocate
To be an excellent role model |
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Other requirements |
Able to travel in a timely manner between sites
Shows empathy and sensitivity
Friendly and approachable
Able to work effectively as part of a team |
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Person specification
qualifcations
Essential criteria
- GCSE maths, GCSE English, equivalent
Desirable criteria
- knowledge of health and social care settings
Experience
Essential criteria
- PC skills, experience of team work, previous customer service in reception
Desirable criteria
- produce excel spreadsheets, word documents, allscripts, KOMS, sunrise
Skills
Essential criteria
- Prioritise workload and meet deadlines, communicate , co-ordinate and liaise with Multi- disciplinary team, remain calm in a busy environment, make judgements involving facts or situations requiring some analysis
Desirable criteria
- Demonstrate flexibility to adapt to the needs of a changing service, triaging skills, knowledge and insight in to the cancer pathway
Knowledge
Essential criteria
- Cancer targets, Customer care, Triage, Supportive services
Desirable criteria
- Knowledge in the cancer pathway, Trust values, behaviours
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jennifer Jewell
- Job title
- Lead Nurse Practitioner for the Acute Oncology
- Email address
- [email protected]
- Telephone number
- 07791980295
- Additional information
Lucy Page
Acute Oncology Navigator
725 3642
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