Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 3
- Contract
- Fixed term: 12 months (Maternity Leave ending end of June 2025)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 380-SS0569
- Employer
- Kent and Medway NHS and Social Care Partnership Trust
- Employer type
- NHS
- Site
- Eastern and Coastal Area Office
- Town
- Canterbury
- Salary
- £22,816 - £24,336 Per Annum
- Salary period
- Yearly
- Closing
- 01/08/2024 23:59
Employer heading
Roster Helpdesk Administrator
NHS AfC: Band 3
The CQC rates us as an Outstanding organisation for Caring with an overall rating of Good
Kent and Medway NHS and Social Care Partnership Trust (KMPT) offer a range of ongoing benefits to our valued workforce across the Trust. From an active health and wellbeing programme to regular recognition events, we work hard to provide varied benefits that make a difference to your work-life balance.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you.
Speak to us about how we might be able to accommodate a flexible working arrangement.
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Job overview
An exciting opportunity exists for a Roster Helpdesk Administrator to be a part of the Workforce Information and Rostering Team.
You will be joining a team responsible for managing and training staff on a suite of rostering and expense products including Easy Expenses, Allocate HealthRoster, Allocate SafeCare Live and Employee Online.
The Roster Helpdesk Administrator will be a motivated individual, able to prioritise their workload accordingly, an excellent communicator, and able to work to the team's deadlines. Ideally, you will have knowledge and experience of using Easy Expenses and Allocate Optima products, however, training is provided to help build on entry-level knowledge of both areas.
Here are some clips of our KMPT staff, speaking about their role and why they enjoy working for us.
Canterbury site tour (youtube.com)
Main duties of the job
- To provide comprehensive administrative support to the eRostering Team.
- Provide system support for HealthRoster, Employee Online and Easy Expenses.
- Manage the helpdesk telephone and generic inbox, responding to all queries which arise.
Working for our organisation
Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.
We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability, and specialist services, serving 1.8 million people across the county.
The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.
You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.
The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman is recognised as playing a vital role in providing an exemplary service.
Benefits
•Annual leave allowance starting at 27 days per year (when working full time) + Bank Holiday’s.
•Access to the fantastic NHS pension scheme.
•Eligibility for the Blue Light Card (discount service for the NHS, providing members with thousands of amazing discounts online and on the high street).
Detailed job description and main responsibilities
- To be hands-on in understanding the relevant systems to ensure adequate advice can be provided to end users.
- To support the Senior Roster Trainer and Rostering Manager in data entry and maintenance in relation to HealthRoster, Easy Expenses, and Employee Online.
- To be the key point of contact for the Rostering Team, providing excellent communication.
- To create accounts, and reset log-ins, on all relevant systems (HealthRoster, Easy Expenses, and Employee Online).
- Responsible for highlighting any errors or potential flaws in data to ensure quick resolutions.
- Escalate any concerns or breaches to the Workforce Information Manager and the eRoster Lead.
- Administrative support to the eRostering Team.
Person specification
Training, Qualifications and Registration
Essential criteria
- Educated to GCSE Level or equivalent
Desirable criteria
- Business Admin Qualification
Experience
Essential criteria
- Good NHS Experience at this level, including working with clinical staff.
- User of Microsoft Word, Excel and Powerpoint
- Experience of data entry
Desirable criteria
- Experience of using MAPs Health Suite
Knowledge and Skills
Essential criteria
- Excellent organisational and interpersonal skills
- Ability to communicate at all levels
- Ability to work under pressure and within set timescales
- Adaptable to meet changing environments and goals
- Ability to absorb new information quickly
- Knowledge of Information (HR / Workforce) Systems
- Ability to work autonomously
- Ability to use initiative
Desirable criteria
- Self-motivated
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- David Hutchinson
- Job title
- Rostering Manager
- Email address
- [email protected]
- Telephone number
- 01227 533440
If you have problems applying, contact
- Address
-
Kent & Medway NHS & Social Care Partnership Trust
Eastern & Coastal Area Offices
Littlebourne Road
Canterbury
CT1 1AZ
- Telephone
- 01227 230855 | ext. 730855
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