Job vacancy: Reception Administration Assistant, Kent and Medway NHS and Social Care Partnership Trust, Canterbury

Job summary

Main area: Community Mental Health Team
Grade: Band 2
Contract: Permanent
Hours: Full time - 37.5 hours per week (9am to 5pm)
Job ref: 380-EK181

Employer: Kent and Medway NHS and Social Care Partnership Trust
Employer type: NHS
Site: Laurel House, Canterbury
Town: Canterbury
Salary: £22,383 per annum
Salary period: Yearly
Closing: 11/07/2024 23:59

Reception Administration Assistant

Band 2

The CQC rates us as an Outstanding organisation for Caring with an overall rating of Good

Kent and Medway NHS and Social Care Partnership Trust (KMPT) offer a range of ongoing benefits to our valued workforce across the Trust. From an active health and wellbeing programme to regular recognition events, we work hard to provide varied benefits that make a difference to your work-life balance.

Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you.

Speak to us about how we might be able to accommodate a flexible working arrangement.

Working at KMPT (youtube.com)

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Detailed job description and main responsibilities

The main responsibilities of this role are -

Greeting service users face to face and over the telephone.
Making room bookings for Laurel House.
Confidently use electronic communication systems e.g. email and outlook in accordance with Trust policy.
Be responsible for health and safety of yourself and visitors.
Upkeep of the reception area, ensuring we are providing up to date information including restocking leaflets etc.
Responsible for the collating of and distribution of all incoming post and the franking of outgoing post.
Actively seek service user experience feedback.
Ability to use Word to produce high quality documents / letters / reports.
You will have a friendly and approachable manner and good attention to detail.
You will be able to prioritise and organise work with the ability to meet deadlines.
Use general office equipment eg photocopier, laminator, printer and franking machine.
Be compliant with Trust mandatory training.

Please see job description for full details.

Person specification

Qualifications

Essential criteria

Educated to GCSE in Maths and English or equivalent NVQ Level 2

Desirable criteria

RSA Typewriting qualification

Experience

Essential criteria

Experience in a customer facing role, able to demonstrate customer care skills

Desirable criteria

Previous experience working in a reception office
Experienced in Word and Excel to be able to produce high quality documents

Knowledge and skills

Essential criteria

General office duties

Desirable criteria

Knowledge and use of RIO our client system

KMPT Staff Benefits:

NHS pension scheme	Your employer pays 20.6% towards your pension and life assurance benefits. Please see http://www.nhsbsa.nhs.uk/Pensions.aspx for more details.
Annual leave for Agenda for Change	On appointment to NHS 27 days for full time or pro rata if part time After 5 years NHS service 29 days full time or pro rata if part time After 10 years NHS service 33 days full time or pro rata if part time Plus bank holidays, that’s up to 41 days - more than 8 weeks paid time off! Medical staffs have national Terms and Conditions. Buying and selling of annual leave is also available as part of our flexible approach to staff benefits.
Recommend a friend campaign	If you already work for us you could refer a friend from outside of the Trust to any of the roles below and you can receive £1000 if they are successfully recruited; Nursing staff - RMN RGN RNLD - Band 5 and 6, Medical Doctors, Clinical Psychologist and Allied Health Professionals,
Flexible working	Covers job share, term time working, flexible shifts etc. Just ask and we will try to help.
Statutory and occupational maternity, paternity or adoption leave	Dependant on length of NHS service
Other paid/unpaid leave	This can be for Jury Service, Reserved Armed Forces, etc. This is paid outside of annual leave. Non paid leave for career breaks
Staff Support	KMPT offers a face to face counselling service for any issues not just work related problems.
NHS discounts and shopping vouchers	Staff can sign up for Red Guava, PS discounts and Health Service Discounts to receive a variety of discounts in travel, fashion, technology, mobile phone contracts, food and drink, days out etc.
Learning and Development opportunities	In addition to the mandatory subjects there are a number of leadership, management and staff topic areas, including coaching and mentoring. Induction KMPT is committed to supporting all new staff and this includes a comprehensive Induction programme. The programme's duration depends on role and can be from 2 days to 4 weeks (not always consecutive days). The Induction programme will provide an excellent opportunity for new staff to meet and engage with KMPT’s subject specialists and include the required training. The programme may involve some travel to the various training venues across Kent and Medway, the main ones being Canterbury, Maidstone and Dartford.
New starter bonus	At the Trust we really value our nurses and the skills they bring. To recognise this we offer a New Hire Bonus of £1200 pro rata for band 5 and 6 nursing staff.
Staff Network Forums	A variety of staff network forums which empower, support and encourage network members and allies, to reflect KMPT values and promote equality and diversity.

Lease car scheme, Cycle to work scheme, the list goes on………!

Probation Period. New employees external to Kent and Medway NHS and Social Care Partnership Trust are subject to a six month probationary period.

To deliver an effective service it is essential in some of our roles that you are able to travel between work bases in a timely manner.

Production of false or forged documents/qualifications in order to obtain employment is a criminal offence and will be reported to the Police.

Disclosure and Barring Service Check.
Certain roles are subject to criminal record checks called Disclosure and Barring Service (DBS) checks. Therefore, you will be required to submit a completed Disclosure form to the Disclosure and Barring Service.

KMPT are signed up to NHS England's Sexual Safety in Health Care Organisational Charter

KMPT takes a systematic zero-tolerance approach to tackle any unwanted, inappropriate and/or harmful sexual behaviours within the workplace and in our care provision. We are committed to sexual safety which encompasses prevention, support and decisive action against perpetrators. We are committed to keeping you and our patients safe.

KMPT is creating an environment for equal opportunities for all, where we can ALL be ourselves.

We take pride in our services – which are underpinned by our Trust values:

Respect - We value people as individuals, we treat others as we would like to be treated.
Openness - Work in a collaborative, transparent way.
Accountability - We are professional and responsible for our actions.
Working together - We work together to make a difference for our service users.
Innovation - We find creative ways to run efficient, high quality services.
Excellence - We listen and learn to continually improve our knowledge and ways of working.

In cases where we receive a high volume of applications for a post, it may be necessary to bring the closing date forward. Please submit your completed application as early as possible to avoid disappointment.

Due to the high volume of applications received, it is not possible to respond individually to your application. Should you not hear from us within six weeks of the vacancy closing, please assume that your application has not been successful.