Job summary
- Main area
- Helpdesk and Switchboard
- Grade
- 1
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Hours to be worked on a rota basis covering 24/7 period)
- Job ref
- J389-6312513KCH
- Employer
- 2gether Support Solutions
- Employer type
- NHS
- Site
- Kent and Canterbury Hospital
- Town
- Canterbury
- Salary
- circa £25,000 per annum
- Closing
- 23/07/2024 08:00
Employer heading
Service Desk Operator
1
Job overview
Helpdesk and Switchboard Operators are outgoing, customer focussed people that provide a critical service to all callers to 2Gether and the Trust (EKHUFT). They are part of a central point of contact that provides an efficient, tailored and courteous first line support service to patients, members of the public and staff.
Previous call handling experience and good IT skills would be an advantage.
This is a full time role, 37.5 hours per week. Due to service requirements operating a 24/7 rota, some degree of flexibility is required.
If you are looking for a rewarding and busy role, whereby you will be a vital part of the hospital team, showing excellent communication skills, initiative and self-motivation in your work, apply today for consideration.
Main duties of the job
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· Respond to enquiries through various channels and deliver exceptional support to patients, staff and external callers · Strong affinity with IT systems and ability to manage systems to ensure timely delivery of service requirements · Able to perform under pressure by responding to Major incidents, Emergency calls, Fire Alarms etc · Proactively monitor systems that manage work flow to different teams within 2gether and match with the right team or operative when required.
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Working for our organisation
Why work with us?
- Generous annual leave allowance plus the opportunity to buy or sell leave
- Company Pension
- Onsite childcare facilities
- Cycle to Work Scheme
- Employee Assistant Programme with Health Assured
We offer discounts and savings that make a difference to you including:
- Discounted travel, accommodation, airport parking, holidays, skiing and travel extras
- Subsidised bus pass
- Health and beauty, gifts, toys, fashion and entertainment
- Training and development opportunities including BICS and functional skills training
Social values are at the core of 2Gether Support Solutions. We welcome applications from all backgrounds to encourage a diverse and inclusive workforce.
Detailed job description and main responsibilities
Please see attached job description for full range of job duties.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- 2gether Talent Team
- Job title
- Talent Acquisition Advisor
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