Job vacancy: Employee Relations Administrator, Dartford and Gravesham NHS Trust, Dartford

Job summary

Main area: Employee Relations
Grade: NHS AfC: Band 3
Contract: 12 months (fixed term contract)
Hours: Full time
Job ref: 252-6445884

Employer: Dartford and Gravesham NHS Trust
Employer type: NHS
Site: Darent Valley Hospital
Town: Dartford
Salary: £24,008 - £25,553 per annum inclusive of allowances
Salary period: Yearly
Closing: 17/07/2024 23:59

Employee Relations Administrator

NHS AfC: Band 3

Detailed job description and main responsibilities

Key responsibilities:

Process maternity, paternity and shared parental leave applications in a timely manner; responding to queries from members of staff and their managers on the policy and entitlements.

Assist in the production of agendas, and taking minutes for our Trust Joint Consultation Committee, including booking rooms, organising logistics and record keeping and supporting any other committees on request from the HR Director.

Produce an HR policy tracker and co-ordinate with colleagues across the HR services to ensure that a timetable of review is implemented and delivered to the deadlines agreed.

Support the HR team with updates of policies, forms and procedures as required.

Support the Employee Relations team with arrangements for investigation meetings and formal hearings; including diary management, room bookings, printing and organising of electronic packs of documents and liaison with managers, members of staff and union representatives.

Support the Employee Relations Team with complex investigations by taking minutes at the investigation meetings, checking these with the Senior ER Advisor and sending these to the witnesses involved in the investigation.

Keep accurate and contemporary records of support and advice given to managers relating to short and long term sickness in our case record system, and supporting the ER team to log all ER cases on the system including formal cases and informal conversation of concern records

Answer telephone and general email queries through the employee relations inbox on behalf of the team

Office Management.

Responsible for allocating and checking that queries has been followed up.

Undertake general administrative duties for the Employee Relations Team e.g. filing, forwarding correspondence, photocopying etc.

Please see attached job description for further information.

Person specification

Education and Training

Essential criteria

NVQ Level 3 or equivalent experience
High Good standard of secondary education, including GCSE, or equivalent, English and Mathematics.

Knowledge and Skills

Essential criteria

Excellent IT skills with the Ability to use word packages (including mail merge), databases and spreadsheets to the level of inputting and retrieving information.
Highly developed clear and accurate written and verbal communication skills
Excellent customer service skills and the ability to respond appropriately to questions and queries from a wide audience
Able to deal with unpredictable situations and work under pressure / to tight deadlines
Able to prioritise conflicting demands
Able to demonstrate accuracy and attention to detail
Able to work either autonomously or as part of a team
Customer Service Skills

Desirable criteria

Experience of HR Management Systems
Minute taking

Experience

Essential criteria

Previous administrative experience
Experience of working in a customer service environment

Desirable criteria

Previous administrative experience within an NHS environment
Diary Management

Our staff are our most valuable asset. We are committed to making staff feel appreciated, supported and included in the Trust’s successes. Our mission is to be an outstanding place to work providing the very best care for our patients and excellent career opportunities for our staff. Everything we do is guided by our core values and behaviours, identified by our staff and embedded throughout the organisation.

Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement

We have the highest CQC rating of all Acute NHS Trusts in Kent and Medway (Good). The CQC highlighted that managers promoted a positive culture that supported, valued staff and created a sense of common purpose based upon shared values.

The Trust is a great place to work, stay, develop a career and enjoy a healthy work life balance. We have made and are delivering on a wide range of commitments to staff; health and wellbeing; equality; diversity and inclusion; access to education and career development. During 2020 we sett up quality councils, driven by our staff to create a culture of shared governance and quality improvement.

We have a strong focus on innovation and improvement. Part of Guy’s and St Thomas’ (GSTT) ‘Healthcare Alliance’ we are introducing new models of care to improve clinical outcomes for patients. Our association with GSTT also gives staff wishing to develop their skills excellent opportunities to work across numerous specialities.

As our local population increases, our services and skills are expanding and adapting to meet demand. We are continuously looking at best practice models to enhance and improve the services we offer.

The Trust provides services at Darent Valley Hospital and Queen Mary’s Hospital, for a local population of over 500,000 people.

If you would like to be part of our innovative and forward thinking team putting patients at the centre of all we do, we invite you to #joinourfamily.

The NHS are striving towards “we work flexibly” as a workforce, we want to ensure that you can work in a way that is best for us, our patients, and importantly for you. We offer many flexible working opportunities, speak to us about how we might be able to accommodate a flexible working arrangement for you and if it works for the service, we will do our best to make it work for you.

Please note this vacancy may close earlier than stated to aid efficient processing of applications. To ensure your application will be considered please submit it at your earliest convenience. If you have not heard from us within 21 days of the closing date please assume that you have not been shortlisted on this occasion.

Please note, that due to the limited number of car parking spaces, car parking permits will be allocated subject to compliance with the Trusts eligibility criteria and availability of spaces. Permit holders are not guaranteed a car parking space.

Dartford and Gravesham NHS Trust is a smoke free organisation. To improve public health smoking or vaping is not permitted anywhere on the hospital site.