Job overview

The Urgent Care Service are a team of Doctors Nurses AHP’s and health care assistants that provides short term urgent health care support to people in order for them to remain in their own homes or to facilitate early hospital discharges.

The Urgent Care Service (UCS) are looking for 3 enthusiastic and adaptable Caseload Assistants to join our caring and progressive teams in Deal, Canterbury and Ashford. We are looking for applicants who have good organisational and coordination skills and share the CARE values of the trust. You must be able to work cohesively within a diverse close-knit team and be able to implement systems and processes that ensure efficient and robust care is delivered to patients in their home environment.

Due to the challenging nature of the work we require individuals who can operate in a confidential and professional manner, possess excellent communication skills, including the ability to listen and adapt their working practices when needed in a balanced way.

Successful applicants will have the willingness to undertake a varied shift pattern over a 7 day working week, including some bank holidays and weekends and as occasional working across sites is needed, applicants are required to have a full UK driving licence and a vehicle to use.

Main duties of the job

Please see the recruitment pack for a full Job summary however, as a Band 3 Caseload assistant you will be supported to primarily:

· Work closely with the Locality Clinical Leads with the day to day running of the team. Ensuring that patient visits are booked in and allocated in an efficient way.

· Ensuring staff handovers occur in a robust fashion

· Use a variety of Electronic systems including Microsoft excel, Word, Teams and our electronic patient record Rio.

· Regularly Work within our single point of access team (SPOA) in person and/or remotely.

· Liaise with the Caseload coordinators in managing the incoming referrals to the team,

· Offering cover to the other locality teams/coordinators when needed.

· Perform basic triages of patients using clinical led algorithms.

· Work across sites within East Kent when necessary.

Please note, this vacancy does not meet the criteria for skilled worker sponsorship.  Therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom.

Working for our organisation

Rated ‘outstanding’ by the CQC, we’ve got a passion for delivering high standards of patient care and excellent services to improve the health of our communities. To do this we need outstanding people who share our values compassionate Aspirational Responsive Excellent

We know a commitment to equity, diversity and inclusion leads to better patient care and a happier workforce. We pride ourselves in being diverse and welcome applications from people with varied backgrounds, perspectives and experiences

We ask for information about your protected characteristics on our application forms. This isn’t visible to anyone involved with shortlisting or interviewing you, except when you choose to be considered under the guaranteed interview scheme due to disability. Short listers will see two ticks alongside your application to ensure they apply the principles of the scheme to your submission

The data we collect helps us to ensure we are attracting diversity in our applicants, that all our colleagues have equitable access to career opportunities and supports us on our journey to being a Great Place to Work

As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Talk to us about a flexible working arrangement that won’t involve sacrificing time for personal interests or family commitments. We’ll support you to work flexibly in a way that will suits us both

See where you can go with KCHFT career pathways