Job summary
- Main area
- Community Mental Health Team
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 18.5 hours per week (9am to 1pm Mon-Tues-Wed-Thurs and Friday half day)
- Job ref
- 380-EK175
- Employer
- Kent and Medway NHS and Social Care Partnership Trust
- Employer type
- NHS
- Site
- Folkestone Health Centre
- Town
- Folkestone
- Salary
- £22,383 per annum pro rata
- Salary period
- Yearly
- Closing
- 30/07/2024 23:59
Employer heading
Reception Administration Assistant
Band 2
The CQC rates us as an Outstanding organisation for Caring with an overall rating of Good
Kent and Medway NHS and Social Care Partnership Trust (KMPT) offer a range of ongoing benefits to our valued workforce across the Trust. From an active health and wellbeing programme to regular recognition events, we work hard to provide varied benefits that make a difference to your work-life balance.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you.
Speak to us about how we might be able to accommodate a flexible working arrangement.
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Job overview
An opportunity has arisen for the role of an Administration Assistant in our busy reception at Coleman House. The role will involve greeting our service users face to face and over the telephone system and providing administration support to the community team.
Main duties of the job
- Greeting service users face to face and over the telephone.
- Making room bookings for Coleman House.
- Confidently use electronic communication systems e.g. email and Outlook by Trust policy.
- Be responsible for the health and safety of yourself and visitors.
- Upkeep of the reception area, ensuring we are providing up-to-date information including restocking leaflets etc.
- Responsible for the collating of and distribution of all incoming posts and the franking of outgoing posts.
- Actively seek service user experience feedback.
- Ability to use Word to produce high-quality documents/letters/reports.
- You will have a friendly and approachable manner and good attention to detail.
- You will be able to prioritise and organise work with the ability to meet deadlines.
- Use general office equipment eg photocopier, laminator, printer and franking machine.
- Be compliant with Trust mandatory training.
Working for our organisation
Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.
We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.
The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.
You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.
The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.
Detailed job description and main responsibilities
Please refer to the attached job description for full details and main responsibilities of the role.
Person specification
Qualifications
Essential criteria
- Educated to GCSE in Maths and English or equivalent NVQ Level 2
Desirable criteria
- RSA Typewriting qualification
Experience
Essential criteria
- Experience in a customer facing role, able to demonstrate customer care skills
Desirable criteria
- Previous experience working in a reception office
- Experienced in Word and Excel to be able to produce high quality documents
Knowledge and skills
Essential criteria
- General office duties
Desirable criteria
- Knowledge and use of RIO our client system
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Sue Conroy
- Job title
- Administration Business Coordinator
- Email address
- [email protected]
- Telephone number
- 07827354076
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