Crynodeb o'r swydd
- Prif leoliad
- Admin
- Gradd
- Band 8a
- Contract
- Parhaol
- Oriau
- Llawnamser - 37.5 awr yr wythnos
- Cyfeirnod y swydd
- 275-2408HoPEx
- Cyflogwr
- Medway NHS Foundation Trust
- Math o gyflogwr
- NHS
- Gwefan
- Medway Maritime Hospital
- Tref
- Gillingham
- Cyflog
- £53,755 - £60,504 per annum
- Cyfnod cyflog
- Yn flynyddol
- Yn cau
- 04/09/2024 23:59
Teitl cyflogwr
Head of Patient Experience
Band 8a
Do you have the ambition and vision to deliver the Best of Care by the Best People?
Here at Medway, we pride ourselves on working together as one to ensure that our shared vision of Better, Best, Brilliant is achieved
Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust, we are able to give our employees flexibility on where, when and the hours they work.
Our culture and values are what drives Medway NHS Foundation Trust and is the heartbeat of who we are as an organisation. It is important that you understand and to refer to our values when you are completing your application and always reflect our values throughout your employment with the Trust.
Trosolwg o'r swydd
Head of Patient Experience
Division: Corporate
Care Group: Corporate Nursing
Band: 8a
Salary: £53,755 - £60,504 per annum
Interview Date: 18th September 2024
We are recruiting for a Head of Patient Experience who shares our ambition and vision to deliver the Best of Care by the Best People and has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.
Prif ddyletswyddau'r swydd
The Head of Patient Experience will lead and manage the Voluntary Services and Chaplaincy team and work collaboratively with clinical leaders, senior managers and teams to identify and systematically address gaps in patient experience and ensure robust frameworks, systems and processes are in place to formulate workplans to shift the ethos, clinical practice, professional behaviours and ultimately the nature of every patient experience such that, ‘Nothing about me without me’ becomes an integral part of the Trust’s offer to patients.
This post holder role will be responsible for supporting the Associate Director of Patient Experience in ensuring a coordinated approach in delivering the corporate breakthrough objectives as part of the patient first methodology as our ‘true north’ vision.
Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.
We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.
To contribute to our exciting future and become part of our team, apply today.
Gweithio i'n sefydliad
Do you have the ambition and vision to deliver our mission of the Best of Care by the Best of People providing excellent care, every time?
Here at Medway, we pride ourselves on working together as one to ensure that our shared vision is achieved for our patients.
As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy – Patient First. Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and half into our Patient First deployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey.
Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation.
Our BEST values underpin Patient First and are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach:
B – Bold
E – Every person counts
S – Sharing and open
T - Together
Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
The Head of Patient Experience is a pivotal role that will support the Associate Director for Patient Experience in leading and managing the Trust’s patient experience agenda across the organisation. The post holder will provide advice and support for a programme of work designed to promote, maintain and improve patient experience across the Trust; including leading on the development and implementation of the Trust’s Patient Experience Strategy.
The post holder will lead a patient experience agenda that reflects regulatory responsibilities, delivery of strategic objectives, measuring and improving the experience of service users and carers, ensuring that the right conditions are created to enhance the quality of service user and carer, and national and local initiatives, including supporting the Associate Director with the implementation of any patient experience recommendations set out and the development of a learning and improvement framework relating to patient experience to increase positive patient experience.
Manyleb y person
Qualifications
Meini prawf hanfodol
- Masters level qualification or equivalent experience
- Evidence of ongoing professional development
Meini prawf dymunol
- Relevant professional clinical registration
- Relevant professional qualification relating to patient experience, quality improvement or project management
Knowledge
Meini prawf hanfodol
- In depth knowledge of the national agenda for patient experience
- Knowledge in use of a wide range of customer-focused improvement approaches, diagnostics, tools and techniques, evaluation and review methods
Experience
Meini prawf hanfodol
- Experience of leading a team
- Evidence of participating in organisational change that has led to changes in quality
- Proven track record in leadership and management
- Experience of working towards Care Quality Commission and the journey to outstanding
- Good working knowledge of contemporary health care issues and professional standards
Meini prawf dymunol
- Experience in education and professional development
- Experience of working with patients and public to improve services
- Evidence of leading Trust wide projects
Skills
Meini prawf hanfodol
- Ability to set clear direction and vision and drive continuous improvement
- Ability to adapt and flex workloads and priorities
- Ability to work without supervision, providing specialist advice to the organisation, working to tight and often changing timescales
- Ability to facilitate groups and meetings and to develop solutions to challenging problems
- Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery
Meini prawf dymunol
- Demonstrable evidence of Analytical and technical skill to produce coherent, comprehensive and concise reports that achieve their purpose first time
Bathodynnau ardystio / achredu cyflogwyr
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Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Nikki Lewis
- Teitl y swydd
- Associate Director of Patient Experience
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 01634974827
Rhestr swyddi gyda Medway NHS Foundation Trust yn Gwasanaethau gweinyddol neu bob sector