Job summary
Employer heading
Reception Booking Clerk - Imaging
Band 2
Do you have the ambition and vision to deliver the Best of Care by the Best People?
Here at Medway, we pride ourselves on working together as one to ensure that our shared vision of Better, Best, Brilliant is achieved
Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust, we are able to give our employees flexibility on where, when and the hours they work.
Our culture and values are what drives Medway NHS Foundation Trust and is the heartbeat of who we are as an organisation. It is important that you understand and to refer to our values when you are completing your application and always reflect our values throughout your employment with the Trust.
Job overview
Reception Booking Clerk - Imaging
Division: Cancer & Core Clinical Services
Care Group: Diagnostics and Clinical Support Services
Band: 2
Salary: £22,383 per annum/pro rata
Site : Medway Maritime Hospital plus CDC sites in Rochester, Sittingbourne and Sheppey.
We are recruiting for a Reception Booking Clerk who share our ambition and vision to deliver the Best of Care by the Best People and have the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.
Main duties of the job
The successful candidate will be expected to be primarily responsible for the routine planning and booking of patients x-rays and scans across all modalities.
As a Reception Booking Clerk you will demonstrate initiative and the ability to work unaided in order to be able to cope with the complex and multiple considerations required to effectively plan the waiting lists for all imaging modalities.
Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.
We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.
To contribute to our exciting future and become part of our team, apply today.
Working for our organisation
Here at Medway, we pride ourselves on working together as one to ensure that our shared vision of Better, Best, Brilliant is achieved. Our culture and values are what drives the Trust and is the heartbeat of who we are as an organisation.
Our Trust is a great choice for people who want to develop their career in an ambitious environment.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement which will not mean sacrificing time for personal interests or family commitments. We aim to support you to work flexibly in a way that will suit you and us.
All of our substantive & fixed term employees can enjoy a range of staff benefits, a gym, an active health and wellbeing programme, an on-site nursery and a cycle to work scheme.
We are taking positive action to ensure that we can attract, recruit and retain the best talent and would welcome more applicants from under – represented groups to support the Trusts commitment to a diverse, inclusive and an employer of choice workforce.
All staff at Medway comply the Trust’s and the Kent and Medway Safeguarding Board’s policies on safeguarding children, young people and vulnerable adults.
Detailed job description and main responsibilities
Please note: You will be working across our sites: Medway Maritime Hospital, Rochester Healthy Living Centre, Sittinginbourne Memorial Hospital and Sheppey Community Hospital.
To rotate between the sites and all modalities within imaging managing reception, booking in patients, answering the telephone and dealing with day to day queries.
To make patient’s appointments in line with the priority codes, using the RIS system.
Consideration must be given to the scan type, availability, and suitability of the patient, and the availability of necessary preparations.
To make appointments by letter and telephone ensuring correct preparation is given. Schedule patients by priority in chronological order in line with the waiting list. All patients whose appointments fall within one working week must be contacted by telephone.
To follow up those patients who fail to attend for an appointment and liaise with the referring team as necessary.
To verbally clarify with patients that they are able to attend before arranging the ordering of special preparations.
Escalate to the Administration Team Leader and relevant modality lead, any potential problems regarding target times and patient queries.
Person specification
Qualifications
Essential criteria
- Good general education
Knowledge
Essential criteria
- Must understand and comply with Data Protection Act and maintain confidentiality at all times
- Must be interested in providing a quality service to support good patient care and experience
Experience
Essential criteria
- General office experience
Skills
Essential criteria
- Flexible, able to provide cover at short notice on occasion
- Ability to work under pressure
- Computer literate – in particular able to use Microsoft Windows and email
Values Based Question
Essential criteria
- Give an example of a time where you have demonstrated a ‘can do’ attitude (including the situation you were in) and the outcome)
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sara Rudland
- Job title
- Imaging Patient Pathway and Admin Team Leader
- Email address
- [email protected]
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