Job summary
- Main area
- Medicine and Emergency Care
- Grade
- Band 9
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 275-2406DDoP-MEC
- Employer
- Medway NHS Foundation Trust
- Employer type
- NHS
- Site
- Medway NHS Foundation Trust
- Town
- Gillingham
- Salary
- £99,891 - £114,949 per annum/pro rata
- Salary period
- Yearly
- Closing
- 10/07/2024 23:59
- Interview date
- 23/07/2024
Employer heading
Divisional Director of Operations for Medicine and Emergency Care
Band 9
Do you have the ambition and vision to deliver the Best of Care by the Best People?
Here at Medway, we pride ourselves on working together as one to ensure that our shared vision of Better, Best, Brilliant is achieved
Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust, we are able to give our employees flexibility on where, when and the hours they work.
Our culture and values are what drives Medway NHS Foundation Trust and is the heartbeat of who we are as an organisation. It is important that you understand and to refer to our values when you are completing your application and always reflect our values throughout your employment with the Trust.
Job overview
Divisional Director of Operations for Medicine & Emergency Care
Division: Medicine & Emergency Care
Band: 9
Salary: £99,891 - £114,949 per annum/pro rata
Interview Date: 23rd July 2024
We are recruiting for a Divisional Director of Operations for Medicine & Emergency Care who shares our ambition and vision to deliver the Best of Care by the Best People and has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.
To Lead and be accountable for providing strong, visible, professional leadership and focus for the delivery of the best of care throughout the division. You will be accountable for all of the services across the division ensuring high-quality, flexible and responsive service delivery
Main duties of the job
The Director of Operations will contribute to delivery of the Trust’s strategic plan, by working in partnership with the Care Group Management teams and external health economy partners to achieve the Trust’s corporate objectives and to make a positive contribution to ensuring that the care provided is safe, personal and effective.
You will be accountable for the strategic leadership, planning and operational delivery of multiple services, and will hold corporate responsibility for the performance management of their services in the delivery of quality and operational standards
Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.
The role will also support aspects of clinical governance compliance and assurance related to the programme, ensuring safe and effective use of all resources.
We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.
To contribute to our exciting future and become part of our team, apply today.
Working for our organisation
Do you have the ambition and vision to deliver our mission of the Best of Care by the Best of People providing excellent care, every time?
Here at Medway, we pride ourselves on working together as one to ensure that our shared vision is achieved for our patients.
As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy – Patient First. Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and half into our Patient First deployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey.
Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation.
Our BEST values underpin Patient First and are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach:
B – Bold
E – Every person counts
S – Sharing and open
T - Together
Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust.
Detailed job description and main responsibilities
The Director of Operations will contribute to delivery of the Trust’s strategic plan, by working in partnership with the Care Group Management teams and external health economy partners to achieve the Trust’s corporate objectives and to make a positive contribution to ensuring that the care provided is safe, personal and effective.
Demonstrates, via highly effective communication, an extensive expert knowledge on a variety of disciplines such as performance, finance, service and culture development, human resources, operations and clinical service delivery.
Ability to communicate highly contentious information in complex situations, negotiating with stakeholders involved in the delivery of services both internally and externally.
Dealing with external commissioners, engaging in complex negotiations with regard to service contracts and in addressing operational performance issues raised.
Accountable for all of the services across the division, working alongside the Medical Director and Director of Nursing, ensuring high-quality, flexible and responsive service delivery as per the Trust’s standards.
Responsible for the operational delivery and performance as well as the strategic development of the Care Groups within the Division. This will include responsibility for the achievement of the relevant key performance and access targets, contractual obligations including CQUINS and all CQC standards.
Develop and implement qualitative and quantitative measures to establish and monitor performance against organisational strategy.
Responsible for devising robust plans to achieve the constitutional (operational) and financial standards, as well as regularly reviewing these to ensure that plans are effective.
Work closely with the Executive Directors to shape and implement the corporate objectives for the organisation.
Ensure that patient flow across the division is co-ordinated and maintained throughout each 24-hour period and operations function must work collaboratively with the other clinical services.
Develop multi-stranded business plans and provide expert strategic and policy advice and guidance.
Ensure strategic alignment across the organisation and particularly across the Divisions
Constantly strive for value for money and greater efficiency in the use of budgets. Ensure compliance with Standing Orders and Standing Financial Instructions.
Develop the Trust's approach to service line management so that it provides an operating framework for localities and specialist services that encourages a high level of integrated (financial and clinical) performance.
Person specification
Qualifications
Essential criteria
- Educated to Masters level or equivalent experience
- Professionally trained managerially either via a recognised management qualification or a recognised professional development programme
- Evidence of continued professional development
Knowledge
Essential criteria
- Knowledge of finance & HR Policies and Procedures in the NHS
- Clear understanding of transformation programmes and service development and improvement
- Extensive specialist knowledge of the NHS & Social Care, equivalenet to doctorate level, including infrastructure and arrangements at national, regional and local levels
- Up-to-date knowledge of NHS system reform policy and other key policy drivers. (Performance Management, operating Framework, capacity planning, payment by results, independent sector development and Foundation Trust issues)
Experience
Essential criteria
- Extensive experience in effective and supportive people management
- Expert working knowledge of performance management techniques and of using Business Intelligence solutions to work within a performance management framework
- Demonstrable and extensive experience of working at a Divisional Management Director level
- Extensive and broad ranging experience leading multiple clinical services
- Demonstrable, significant experience in implementing innovative clinically led services
- Evidence to support programme of personal and professional development
- Proven experience of successfully managing divisional-wide budgets and delivery of Trust-wide productivity and efficiency programmes
- Proven experience of leading change through people, by effective and engaging leadership
- Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making.
Skills
Essential criteria
- Demonstrable ability in inter-agency communication and negotiation; including collaborative working
- Ability to analyse highly complex and contentious issues where material is conflicting and drawn from multiple sources.
- Extensive demonstrable experience of strategic planning across divisions
- Ability to analyse numerical and written data, assess options and draw appropriate initiatives Leadership, vision, strategic thinking and planning with highly developed political skills
- Demonstrable ability in implementing change and evaluation (in complex and changing environments to deliver sustainable services)
- Ability to communicate highly complex, sensitive or contentious information orally and in writing, both internally and externally, to a range of audiences
- Ability to prepare and deliver presentations and reports to a high standard (Board level quality)
- Ability to analyse and interpret highly complex information and to make judgements regarding a range of highly complex management issues
- Ability to plan, manage, adjust and deliver complex projects, involving multiple agencies and individuals and a broad range of activities, to tight deadlines
Employer certification / accreditation badges
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Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Nick Sinclair
- Job title
- Chief Operating Officer
- Email address
- [email protected]
- Telephone number
- 07525804351
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