Job summary
- Main area
- Elderly Medicine
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 21.5 hours per week (Weekends and Monday evenings)
- Job ref
- 275-2406WC-R
- Employer
- Medway NHS Foundation Trust
- Employer type
- NHS
- Site
- NHS Medway Foundation Trust
- Town
- Gillingham Kent
- Salary
- £22,383 per annum
- Salary period
- Yearly
- Closing
- 07/07/2024 23:59
Employer heading
Ward Clerk/Receptionist
Band 2
Do you have the ambition and vision to deliver the Best of Care by the Best People?
Here at Medway, we pride ourselves on working together as one to ensure that our shared vision of Better, Best, Brilliant is achieved
Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust, we are able to give our employees flexibility on where, when and the hours they work.
Our culture and values are what drives Medway NHS Foundation Trust and is the heartbeat of who we are as an organisation. It is important that you understand and to refer to our values when you are completing your application and always reflect our values throughout your employment with the Trust.
Job overview
Ward Clerk/ Receptionist
Division: Medicine and Emergency Care
Care Group: Frailty
Band: 2
Salary: £22,383 per annum/pro rata
Interview date: Week commencing 22nd July 2024
We are recruiting for a Ward Clerk/ Receptionist who shares our ambition and vision to deliver the Best of Care by the Best of People and has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.
Main duties of the job
The successful post holder will show good organisational skills, be patient-centred, methodical and have excellent IT Skills.
Ward Clerks and Receptionists are key to the smooth running of departments and we are looking for an applicant who enjoys working as an integral team member in a multi-disciplinary team. In addition to supporting the Frailty wards at Medway Hospital this post is extended to providing remote cover to our 22 bedded unit at Sheppey Community Hospital.
The successful potholder would be required to work some evenings and weekends.
Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.
We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.
To contribute to our exciting future and become part of our team, apply today.
Working for our organisation
Do you have the ambition and vision to deliver our mission of the Best of Care by the Best of People providing excellent care, every time?
Here at Medway, we pride ourselves on working together as one to ensure that our shared vision is achieved for our patients.
As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy – Patient First. Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and half into our Patient First deployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey.
Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation.
Our BEST values underpin Patient First and are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach:
B – Bold
E – Every person counts
S – Sharing and open
T - Together
Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust.
Detailed job description and main responsibilities
Admitting, discharging and transferring patients onto the Bed Management System. Reviewing EDNS (as required) and ensuring patients’ personal details are up to date and correctly entered onto the PAS System, with the use of EPR. Inputting and amending Bed Occupancy System for Nursing Staff. Printing handover lists using the electronic patient systems as necessary.
Receiving and processing patients’ case-notes and ensuring notes available for ward rounds. Maintaining of patient paperwork in readiness for Ward rounds.
Collecting Patients’ case-notes from the Health Records Department, Transit area
Collection of Ethnic and Religious Data and inputting information onto PAS System
Acting as Stage One Officer to determine overseas patients’ liability for treatment charges and informing the Overseas Officer
Filing, updating and maintenance of patients' records, ensuring Patient Front sheet contains correct details
Delivery of post, diagnostic and prescriptions Forms to departments and collection of drugs from Pharmacy as appropriate
Assisting Nursing staff with processing of patients’ property and valuables in accordance with policy and procedures and arranging for property to be taken into General Office for safe custody
Liaising with General Office regarding patients’ pensions/benefits
Organise and book departmental clinics on the PAS system ensuring that all necessary documentation is available and all patient information is correct and amending where needed.
Greet patients and arrive them on PAS system, answering any queries they may have and dealing with any general problems they may have during their visit
Liaising with specialty pathway co-ordinator’s in relation to EDNs and admittance notification for GP’s for completion by medical staff
Arranging ambulance transportation where authorised
Ordering and maintaining ward stationery and supplies through Integra and NHS supply chain
Ordering of patient supplies through teletracking system
Completion of routine maintenance requests for forwarding to Estates Department
Receiving telephone calls, taking and relaying messages and referring calls as appropriate
Answering patients and relatives general enquiries and assisting them with any problems throughout their stay
Liaising with other Hospitals and Departments, Social Services, GP Surgeries and Home Help Services and close working liaison with the Directorate of Medicine and Emergency Care.
Arranging for requests for nursing aids, walking aids, surgical appliances to be processed with the appropriate departments
Photocopying of paperwork as required and scanning as per policy guidelines
To provide cover for annual leave and sickness leave on any of the medical Wards as directed including weekend and evening cover.
Ensuring all mandatory training is up to date and all Trust policies are adhered to
Any other duties as directed by Line Manager, Senior Nurse and management team Medicine, Emergency Department & Critical Care Division
Person specification
Qualifications
Essential criteria
- Qualifications Educated to GCSE level including English or equivalent qualification/experience
Knowledge
Essential criteria
- Excellent communication skills – written and verbal
- Excellent interpersonal skills, with the ability to work across the organisation liaising with different levels of personnel
- Excellent interpersonal skills, with the ability to work across the organisation liaising with different levels of personnel
- General administration experience & Management of electronic diary
Experience
Essential criteria
- Previous administrative expierence (preferably NHS background but not essential)
- Maintaining patient confidentiality at all times
- Computer literate including ability to use Microsoft packages such as Excel
Skills
Essential criteria
- Ability to work on own initiative and to work within a team
- Maintenance of patient confidentiality at all times
- Good organisational skills, self-motivation, drive for performance and improvement, reliable and flexible in approach and attitude
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Karen Richardson
- Job title
- Operational Support Co-ordinator
- Email address
- [email protected]
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