Job summary
- Main area
- Admin & Clerical
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time
- Other
- Job ref
- 846-7078498-CF
- Employer
- Kent Community Health NHS Foundation Trust
- Employer type
- NHS
- Site
- Working from home with occasional office visits
- Town
- Home
- Salary
- £24,071 - £25,674 pro rata per annum
- Salary period
- Yearly
- Closing
- 20/04/2025 23:59
Employer heading
Referral Unit Advisor
NHS AfC: Band 3
Job overview
We have an opportunity for a skilled and motivated Referral Unit Advisor to join our Urgent Care Team.
Working in an administrative capacity you will work in the Referral Unit within the east Kent locality taking calls and emails from Acute Trusts, GPs and patients in the community. The role will be to process the referral and refer to the relevant team in a timely manner focusing on the patient experience.
Patient engagement and quality of administration are paramount in this role. Patients are at the heart of what we want all of our team to share in that ethos.
If you really want to make a difference to our patients in the community then please apply or get in touch to hear more about the role and community care.
Main duties of the job
The referral unit runs 7 days a week.
The hours for this role will be 5 x 7.5 hours a day over a 7day period.
These hours will be between 08:00 & 22:00hrs, Monday to Sunday (including all bank holidays) with 1 weekend in 4 and 1 late shift a week.
The rota is produced 3 months in advance so you will have plenty of notice for your shifts.
Although this is a predominantly home based role you will be required to come to our Ashford based office for regular team meetings.
Additional Working Pattern: 5 x 7.5 hours a day a week, hours between 08:00-22:00, Monday – Sunday (including all bank holidays) & 1 weekend in 4 (days off in week when weekend worked).
Working for our organisation
Rated ‘outstanding’ by the CQC, we’ve got a passion for delivering high standards of patient care and excellent services to improve the health of our communities. To do this we need outstanding people who share our values compassionate Aspirational Responsive Excellent
We know a commitment to equity, diversity and inclusion leads to better patient care and a happier workforce. We pride ourselves in being diverse and welcome applications from people with varied backgrounds, perspectives and experiences
We ask for information about your protected characteristics on our application forms. This isn’t visible to anyone involved with shortlisting or interviewing you, except when you choose to be considered under the guaranteed interview scheme due to disability. Short listers will see two ticks alongside your application to ensure they apply the principles of the scheme to your submission
The data we collect helps us to ensure we are attracting diversity in our applicants, that all our colleagues have equitable access to career opportunities and supports us on our journey to being a Great Place to Work
As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Talk to us about a flexible working arrangement that won’t involve sacrificing time for personal interests or family commitments. We’ll support you to work flexibly in a way that will suits us both
See where you can go with KCHFT career pathways
Detailed job description and main responsibilities
The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.
Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.
We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.
At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.
Find out more about the community difference here.
Good luck! We can’t wait to meet you and welcome you to #teamKCHFT, #cometocommunity.
Person specification
QUALIFICATIONS
Essential criteria
- •\t5 x GCSE’s including Maths and English (A-C or equivalent)
Desirable criteria
- •\tBusiness Administration/ Customer Service NVQ level 3
EXPERIENCE
Essential criteria
- •\tProven experience in office systems, with use of Microsoft Office, i.e. MS Word, PowerPoint, Outlook and Excel. •\tSound judgement and logical approach to complex situations, with ability to determine solutions. •\tCustomer Service background
Desirable criteria
- •\tNHS specific IT system experience •\tUnderstanding of NHS Community Services
SPECIAL KNOWLEDGE AND EXPERTISE
Essential criteria
- •\tConfidence in call handling
Desirable criteria
- •\tKnowledge of clinical terminology
PRACTICAL/ INTELLECTUAL SKILLS
Essential criteria
- •\tExcellent written and verbal communication skills. •\tExcellent inter-personal skills and the ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority. •\tProven standard of data entry with excellent presentation and accuracy. •\tAbility to learn from mistakes as a positive learning opportunity and encourage others to do the same.
Desirable criteria
- •\tThe ability to be innovative, objective as well as logical in resolving problems. •\tThe ability to prioritise and balance a range of competing tasks to deliver to agreed timescales.
PERSONAL ATTRIBUTES
Essential criteria
- •\tAbility to deal with distressing or emotional situations and discussions objectively and with emotional intelligence. •\tAbility to work shift pattern •\tAbility to attend local office at least once a month
Desirable criteria
- •\tAbility to apply a common sense and logical approach to identify key or underlying issues in difficult situations and use initiative to solve problems.
Employer certification / accreditation badges
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Amanda Stout
- Job title
- Referral Unit Manager
- Email address
- [email protected]
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