Job summary
Employer heading
Public Health Care Navigator
NHS AfC: Band 3
Job overview
Are you passionate about improving sexual health awareness and access to services? Join our dedicated
The contract for this role is 16 hours per week, over 4 days. Flexible working can be discussed at interview as
• Monday to Wednesday 8am to 6.30pm
• Thursday 11.30am to 6.30pm
• Friday 8am to 3pm
Contact Us:
Contact details for the recruiting manager can be found in the job advert.
Please note, this vacancy does not meet the criteria for skilled worker sponsorship. Therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom.
Main duties of the job
Responsibilities:
- Support the delivery of sexual health clinics across east Kent and Medway by providing information about
- Communicate with patients via phone, web chat, SMS, and email, building rapport and ensuring a positive
- Work remotely for 20 hours per week over 4 days, flexibility within service hours required to ensure team
Qualifications:
- Excellent communication skills, especially in virtual platforms.
- Ability to demonstrate sensitivity, compassion, and a non-judgmental attitude towards patients.
- Experience is beneficial but not mandatory; we value individuals committed to our mission.
Benefits:
- Work with an innovative, friendly, and responsive team dedicated to improving sexual health services.
- Opportunity for flexible working arrangements to promote work-life balance.
- Initial training provided at an office or clinic location, followed by remote work setup.
Working for our organisation
Rated ‘outstanding’ by the CQC, we’ve got a passion for delivering high standards of patient care and excellent services to improve the health of our communities. To do this we need outstanding people who share our values compassionate Aspirational Responsive Excellent
We know a commitment to equity, diversity and inclusion leads to better patient care and a happier workforce. We pride ourselves in being diverse and welcome applications from people with varied backgrounds, perspectives and experiences
We ask for information about your protected characteristics on our application forms. This isn’t visible to anyone involved with shortlisting or interviewing you, except when you choose to be considered under the guaranteed interview scheme due to disability. Short listers will see two ticks alongside your application to ensure they apply the principles of the scheme to your submission
The data we collect helps us to ensure we are attracting diversity in our applicants, that all our colleagues have equitable access to career opportunities and supports us on our journey to being a Great Place to Work
As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Talk to us about a flexible working arrangement that won’t involve sacrificing time for personal interests or family commitments. We’ll support you to work flexibly in a way that will suits us both
See where you can go with KCHFT career pathways
Detailed job description and main responsibilities
The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.
Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.
We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.
At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.
Find out more about the community difference here.
Good luck! We can’t wait to meet you and welcome you to #teamKCHFT, #cometocommunity.
Person specification
Qualifications
Essential criteria
- 2 A/AS levels (any grade) NVQ level3, BTEC diplomas, Certificates and Awards, International Baccalaureate diploma or equivalent or Level 3 qualification
Experience
Essential criteria
- Proven experience in office systems, with advanced use of Microsoft Office, i.e. MS Word, PowerPoint, Outlook and Excel. Sound judgement and logical approach to complex situations, with ability to determine solutions.
Desirable criteria
- NHS specific IT system experience Understanding of NHS Community Services Evidence of multidisciplinary working
Knowledge
Essential criteria
- Able to work autonomously but aware when to seek help. The ability to demonstrate effective listening skills. Knowledge of working in a Customer care orientated environment. Maintain a calm and professional manner whilst under pressure.
Desirable criteria
- An understanding of the NHS current agenda and challenges
Skills and Ability
Essential criteria
- Excellent written and verbal communication skills. Excellent inter-personal skills and the ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority. Ability to record accurate minutes of meetings/ call records and present to a high standard. Proven standard of word processing skills, with a high standard of presentation and accuracy. The ability to plan and organise own workload without direct supervision. The ability to be innovative, objective as well as logical in resolving problems. The ability to maintain a high level of performance and meeting of deadlines even when faced with conflicting priorities of others. Ability to learn from mistakes as a positive learning opportunity and encourage others to do the same.
Personal Attributes
Essential criteria
- Empathetic Supportive Ability to work under pressure Flexible and adaptable
Ability to Manage
Essential criteria
- Ability to prioritise care delivery in a professional manner, considering Trust policies and procedures Ability to manage own time effectively.
Documents to download
Further details / informal visits contact
- Name
- Leah Elliott
- Job title
- Lead Health Advisor
- Email address
- [email protected]
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