NHSJobs.com

Job overview

Are you passionate about improving sexual health awareness and access to services? Join our dedicated Central Access Team (CAT) as a public health care navigator!
The contract for this role is 16 hours per week, over 4 days. Flexible working can be discussed at interview as its recognised that if colleagues can achieve a better work life balance through flexible working they are more likely to be engaged in their job role and this in turn improves patient experience and safety. However, flexibility within the services opening hours is required to cover when other colleagues are on leave to support the whole team’s health and well being and be there for our patients.

• Monday to Wednesday 8am to 6.30pm
• Thursday 11.30am to 6.30pm
• Friday 8am to 3pm
Contact Us:
Contact details for the recruiting manager can be found in the job advert.

Please note, this vacancy does not meet the criteria for skilled worker sponsorship.  Therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom.

Main duties of the job

Responsibilities:
- Support the delivery of sexual health clinics across east Kent and Medway by providing information about services, increasing public awareness, and booking appointments.

- Communicate with patients via phone, web chat, SMS, and email, building rapport and ensuring a positive experience.
- Work remotely for 20 hours per week over 4 days, flexibility within service hours required to ensure team coverage and patient support.

Qualifications:
- Excellent communication skills, especially in virtual platforms.
- Ability to demonstrate sensitivity, compassion, and a non-judgmental attitude towards patients.
- Experience is beneficial but not mandatory; we value individuals committed to our mission.

Benefits:
- Work with an innovative, friendly, and responsive team dedicated to improving sexual health services.
- Opportunity for flexible working arrangements to promote work-life balance.
- Initial training provided at an office or clinic location, followed by remote work setup.

Working for our organisation

Rated ‘outstanding’ by the CQC, we’ve got a passion for delivering high standards of patient care and excellent services to improve the health of our communities. To do this we need outstanding people who share our values compassionate Aspirational Responsive Excellent

We know a commitment to equity, diversity and inclusion leads to better patient care and a happier workforce. We pride ourselves in being diverse and welcome applications from people with varied backgrounds, perspectives and experiences

We ask for information about your protected characteristics on our application forms. This isn’t visible to anyone involved with shortlisting or interviewing you, except when you choose to be considered under the guaranteed interview scheme due to disability. Short listers will see two ticks alongside your application to ensure they apply the principles of the scheme to your submission

The data we collect helps us to ensure we are attracting diversity in our applicants, that all our colleagues have equitable access to career opportunities and supports us on our journey to being a Great Place to Work

As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Talk to us about a flexible working arrangement that won’t involve sacrificing time for personal interests or family commitments. We’ll support you to work flexibly in a way that will suits us both

See where you can go with KCHFT career pathways