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Job overview

The role will require you to work to agreed objectives, to assist with the delivery of contractual Key Performance Indicators (KPIs). Working with the aid of a computerised scheduling system, the post holders will be responsible for scheduling patient transport requests to ambulance resources on the day of travel. 

The ability to communicate on all levels is essential and the successful applicant must be able to work on their own or as part of a team and use their own initiative.

Main duties of the job

• The main focus of the role will be the dispatch and management of the operational crews to ensure timely and efficient collection and delivery of patients between destinations and achieving contractual targets.
• To receive in an accurate, effective and polite manner, requests for patient transport and queries regarding ambulance journeys, ensuring compliance with relevant service procedures and standing orders.
• Undertake general clerical duties including but not exclusive checking booking lists, data input, completing ad-hoc forms as necessary.
• Maintaining and enhancing the performance and quality of service offered to patients and customers.
• Deal promptly, professionally and efficiently with all telephone calls, taking appropriate action on own initiative where required. Liaising with other agencies such as GP’s, Nursing Homes, Hospital Clinics and Wards.
• Maintain patient flow across all control areas through effective liaison with colleagues and hospital staff and prompt resolution of urgent problems and appropriate responses to unplanned events.
• Assisting with booking discharges and transfers from hospital, often under time critical circumstances
• Booking regular journeys for renal and oncology patients

Working for our organisation

MTW is a large acute hospital trust in the south-east of England. We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.

Would you like to work flexibly?  In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.

Please contact the Recruiting Manager for an informal discussion should you have any queries relating to the role for which you are applying. Shortlisted candidates will be contacted via an email as soon as possible after the closing date. Should you receive an invitation to attend interview, please confirm or decline your attendance. Interview slots will then be allocated on a first come first serve basis.

After applying via NHS Jobs, your submitted application will be imported into our preferred Third party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, that as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to Maidstone and Tunbridge Wells NHS Trust transferring the information contained in this application to its preferred applicant management system and Human Resources personnel.