Job summary
- Main area
- Patient Access
- Grade
- Band 4
- Contract
- Fixed term: 12 months
- Hours
- 37.5 hours per week (Full time position Monday - Friday)
- Job ref
- 359-6344917-T3
- Employer
- Maidstone and Tunbridge Wells NHS Trust
- Employer type
- NHS
- Site
- The OAST Building
- Town
- Maidstone
- Salary
- £25,147 - £27,596 per annum pro rata
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
Patient Pathway Navigator
Band 4
Job overview
We are looking for motivated team members to join our existing Patient Access team to help support an exciting new project.
You will have knowledge of the 18 week RTT pathways, be an excellent communicator, have experience of collating information and have excellent computer skills. The role will involve proactively monitoring, tracking and validating patients on a clinical pathway, ensuring that access targets are met and data held against the patient's pathway is accurate and comprehensive.
Main duties of the job
Tracking the patients through the referral to treatment pathway. This will involve managing groups of patients through the ‘non-admitted’ and ‘admitted’ element of their treatment pathway to enable treatment to be delivered within key access standards. You will possess the skills and key competencies to support the needs of the department. You will need to be organised, diligent and have patient care as your primary concern. You should have a good understanding of RTT pathway rules as well as awareness and understanding of national targets. You will need good communication skills.
We will offer the successful candidate/s the relevant training, however previous experience of working with Allscripts and RTT pathways is desirable. You will be required to have a professional and mature working attitude, and an ability to liaise with patients and staff.
Working for our organisation
MTW is a large acute hospital trust in the south-east of England. We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
Detailed job description and main responsibilities
|
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
|
|
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)
Interview Date: TBC |
Person specification
Qualifications
Essential criteria
- Educated to Secondary Level with 5 GCSE’s at grades A*-C, with 2 of these being GSCE English and Mathematics.
- NVQ 3 (or equivalent experience).
- Willingness to undertake additional training.
- Computer Literate.
Desirable criteria
- Knowledge of the e-RS system.
Experience/ Knowledge
Essential criteria
- Have experience of putting together a project/business case and contributed to its implementation.
- Organisation skills and ability to prioritise work under pressure
- Working to tight deadlines.
- Customer care skills and experience
Desirable criteria
- Experience of Allscripts and Quattro.
- Previous experience of working in NHS setting.
- Good level of understanding of the Government’s access targets for 18 weeks RTT.
- Experience of data collection, analysis, presentation and report writing.
Skills
Essential criteria
- Good Level of IT skills, with the ability to use all Microsoft Office applications, in particular Excel, Access and Word.
- Ability to work on own initiative and as part of a team.
- Ability to prepare reports for a wide ranging audience.
- Excellent written and verbal communication skills.
Desirable criteria
- Shown willingness to plan and adapt to change.
- Ability to manage and interpret data correctly to inform decision making.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Abi Clark
- Job title
- Patient Access & ERS Team Leader
- Email address
- [email protected]
- Telephone number
- 01622 393645
- Additional information
List jobs with Maidstone and Tunbridge Wells NHS Trust in Administrative Services or all sectors