Job summary
Employer heading
CAU Booking Clerk - Surgical Specialties
Band 3
Job overview
The post holder must manage the inpatient, outpatient and day cases waiting lists for a delegated number of consultants within a specialty, in accordance with Government Access Targets and the Trust’s Access Policy.
The post holder will work as part of the Clinical Administration Unit to coordinate the administrative pathway of patients to ensure that Government waiting time targets are met.
Main duties of the job
We are a team of 4 Specialties Urology, Breast, gynae-oncology and Vascular.
This role will involve working with all 4 specialties to book appointments, take calls and reply to emails. Ensuring that high quality patient care is at the forefront.
Please note, we are a cross site trust working at both Maidstone and Pembury - the main base for this role will be Maidstone with occasional travel to Pembury.
Working for our organisation
Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.
The Trust provides a full range of general hospital services and some areas of specialist complex care to around 760,000 people living in the south part of West Kent and the north part of East Sussex.
The Trust’s core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients – the first of its kind in the country.
We employ more than 7,000 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
Detailed job description and main responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)
Interview Date: To be confirmed
Person specification
Qualifications
Essential criteria
- A good general education
- GCSE English/equivalent Grade C or above
Experience/Knowledge
Essential criteria
- Previous telephone experience
- Trust vision, values, strategic objectives and key work programmes
- Understanding of IT systems.
Skills
Essential criteria
- Basic computer and keyboard skills
- Demonstrates good time management skills
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- NADYA MIAH
- Job title
- SERVICE MANAGER
- Email address
- [email protected]
- Telephone number
- 01622 225858
- Additional information
Nadya miah
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