Job summary
- Main area
- UGI Oncology
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 359-7039382-T1
- Employer
- Maidstone and Tunbridge Wells NHS Trust
- Employer type
- NHS
- Site
- Kent Oncology Centre
- Town
- Maidstone
- Salary
- £26,530 - £29,114 per annum pro rata
- Salary period
- Yearly
- Closing
- 08/04/2025 23:59
Employer heading
UGI Cancer Support Worker
Band 4
Job overview
An exciting opportunity has arisen for an enthusiastic, highly motivated, confident and organised individual with lots of energy who relishes a challenge, to join the UGI team in the role of Cancer Support Worker (CSW).
The UGI team cancer support worker will be based within the UGI nursing team establishment.
This role will provide support to the team of nurses and also to the patients accessing this service.
Main duties of the job
We have a full time position opportunity to join our UGI team at MTW.
Ideally, we would welcome applications from individuals who have previous experience with supporting patients or healthcare backgrounds but know the right person for the best team fit is equally as important.
The role will entail providing direct information and support via email or telephone, and/or signposting to appropriate services for patients and their families/carers. It will also entail organising and assisting the nursing team to provide services effectively and efficiently ensuring patients queries and care can be actioned within a timely manner. The successful applicant will be processing queries and referrals, guiding and signposting clinical queries and patient queries. As a cancer support worker there will eb the expectation to work with the team in completing holistic needs assessment for this cohort of patients during there cancer pathway
Please note that this role may often attract a high level of applications. Please note this role may close earlier than the original closing date so please ensure you submit your application as soon as possible.
Working for our organisation
Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 NHS Staff Survey.
We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.
Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.
Looking for flexible working?
We are a flexible working-friendly organisation. Whether it’s adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.
Joining us includes a comprehensive benefits package:
• At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).
• Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits
• Blue Light card eligibility
• And more, additional benefits can be found in the benefits documents below
Detailed job description and main responsibilities
We’ve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.
Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Enhanced Level. (Enhanced level now includes regulated checks against vulnerable adults and children)
All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.
Person specification
Qualifications
Essential criteria
- GCSE English Language and Mathematics (grade A-C) or equivalent.
- Evidence of continued role development.
- NVQ Level 4 or additional training to diploma level or equivalent on health-related subject.
Desirable criteria
- Evidence of continued role development.
- Willingness to undertake learning and development
Experience/Knowledge
Essential criteria
- Understanding of organisational policies and procedures Relevant health and social care experience at AfC Band 3 or equivalent
- Understanding of person centred care
- Understanding of health and social care environment, including terminology
- Understanding of administrative procedures and systems, including non-routine / service specific.
- Experience of multi-professional working
- Experience in use of data and database management
- Experience of good communication skills
Desirable criteria
- Understanding of Macmillan Cancer Support
- Awareness of improving outcomes – A strategy for Cancer and other national cancer policy
- Knowledge of relevant cancer treatments, and terminology
- Experience in co-ordinating a patient workload
- Experience of coaching / teaching patients and carers
Skills
Essential criteria
- Ability to work effectively in a team.
- Ability to manage personal workload using own initiative
- Working knowledge of Microsoft Office with intermediate keyboard skills
- Effective organisation and time management skills
- Ability to communicate both verbally and non-verbally on a daily basis with people at all levels
- Accurate written communication
- Able to motivate self and others
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Tracey Spencer-Brown
- Job title
- Head of Nursing Oncology & Cancer Performance
- Email address
- [email protected]
- Telephone number
- 07542318552
- Additional information
We recommend that you contact a member of the UGI CNS team if you are considering applying for this role.
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