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Job overview

A generic Band 3 Administrator will be a flexible resource to support teams in the provision of services to include organisation of work for self and other team members and may have front-line contact with service users, carers, the general public or other external stakeholders, as well as internal colleagues.

Administrators will support one or more Team(s). The focus of the post will be less on volume typing and more on preparation of correspondence, minute taking, customer service, organisation e.g. diary management and organising meetings and events, maintenance of effective and efficient working systems and supporting business and performance management. Providing day-to-day supervision, and delegating tasks to the Administrative Assistant where these form part of the team. Scope will vary with each post depending on service needs.

Main duties of the job

The varied role of Administrator will include:

• Booking and supporting clinic appointments.
• Having contact with patients, carers, relatives and other external stakeholders.
• Typing letters and reports via BigHand (audio) and/or copy typing.
• Using the patient record system RIO (training provided).
• Taking and screening phone calls and managing the admin mailbox.
• Minuting meetings.
• Processing referrals.

It is important that the successful applicants exhibits empathy and compassion, has a professional and flexible attitude, likes being part of a Team, has initiative, good communication and interpersonal skills, is able to prioritise workloads and can work to agreed timescales

Working for our organisation

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.

The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.