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Crynodeb o'r swydd

Prif leoliad
Administrative & Clerical
Gradd
Band 2
Contract
Parhaol
Oriau
Rhan-amser - 22.5 awr yr wythnos
Cyfeirnod y swydd
848-BHC-095-25
Cyflogwr
Bromley Healthcare
Math o gyflogwr
NHS
Gwefan
Blenheim Children and Family Centre
Tref
Orpington
Cyflog
£28,166 Inc HCAS per annum pro rata
Cyfnod cyflog
Yn flynyddol
Yn cau
Today at 23:59
Dyddiad y cyfweliad
25/04/2025

Teitl cyflogwr

Bromley Healthcare logo

Locality Administrator - Bromley 0 to 19

Band 2

 

Bromley Healthcare, a community interest company, delivers a diverse range of services encompassing community nursing (e.g., district nursing, health visiting, specialist nursing) and therapy services catering to individuals across all age groups. Stemming from the community provider unit of NHS Bromley, we boast extensive experience in serving the Bromley populace over many years.

Working at Bromley Healthcare offers a fulfilling experience. Our distinctive service delivery approach and commitment to hearing every employee's voice ensure a gratifying career journey. As a Social Enterprise, we embrace an innovative approach to healthcare delivery, combining the traditional strengths of the NHS, such as robust training and development opportunities, with the flexibility to reinvest surpluses into community initiatives.

Employees of Bromley Healthcare whose role maybe at risk will receive priority consideration.

Applicants for roles involving driving responsibilities will be required to provide proof of business insurance.

Trosolwg o'r swydd

Locality Administrator - Bromley 0 to 19 - Band 2 

£28,166 Inc HCAS per annum pro rata

Part-time - 22.5 hours per week

We are seeking a locality administrator with good customer service skills to respond to enquiries from families, an eye for detail and confidence in using IT systems.

Proposed interview date 25th April 2025

Prif ddyletswyddau'r swydd

The post holder will work closely with the Bromley 0 to 19 Public Health Nursing team, supporting service delivery.  This will include booking appointments, data cleansing, scanning and communication with the CCC and Locality Leads, and general administration tasks.  The applicant will also receive fire warden training.  

Gweithio i'n sefydliad

Bromley Healthcare, as a community interest company, offers an extensive array of services ranging from community nursing, including district nursing and health visiting, to specialised nursing care, along with therapy services catering to individuals across various age groups.

 

Compensation is contingent upon NHS experience and current banding/pay point.

 

We provide an outstanding benefits package, which includes pension schemes, discounted gym memberships, a cycle-to-work scheme,  access to home furnishings and electronics, access to Employee Assistance Program (EAP), discounts at various high street retailers, eligibility for the Blue Light Card, the opportunity to apply for low-interest personal loans, and an excellent lease car scheme. Additionally, we are continuously striving to enhance our employee benefits offerings.

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Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

General administration within the service, including but not limited to:
 Providing quality customer care on redirected calls/emails and to communicate these to the relevant services in a timely, helpful and pleasant manner.

 Quality cleansing monthly data from Qlicksense to ensure that parents due a 1 or 2 year review have been offered an appointment and KPIs are recorded on EMIS

 Dealing with all enquires effectively and sensitively, taking action where necessary and escalating if required in line with Bromley Healthcare policies, procedures and guidance.

 Receiving and distributing incoming mail and ensure outgoing mail is sent appropriately and in a timely manner. 

 Sending out appointment reminders to patients via text/email and facilitate any changes 
or additional needs as required in order to minimise Was Not Brought rates.
 Liaising with the CCC regarding patient referrals/queries and support the CCC during periods of annual leave and sickness where necessary.

 Undertaking general office duties as necessary, including filing, scanning, photocopying, taking notes of meetings, management and disposal of confidential information, as part of an effective administration service.

 Accurately maintaining and keeping secure patient health and staff records/ systems in line with policy and standard operating procedure, to ensure data quality, confidentiality and compliance with the Data Protection Act 1998.

Manyleb y person

Qualifications

Meini prawf hanfodol
  • Educated to GCSE Level or equivalent.
Meini prawf dymunol
  • NVQ Level 3 Customer Services.

Skills

Meini prawf hanfodol
  • Strong understanding of English language, both written and verbal
  • Effective keyboard/IT skills, which include accurate recording skills.
  • Strong communication and interpersonal skills written, face to face and over the telephone.
  • Demonstrates clear understanding of the principles of confidentiality.
  • Demonstrates problem solving skills using own judgement and initiative.
  • Demonstrates a non- judgemental approach
  • Ability to organise, plan and prioritise daily workload to meet deadlines.
Meini prawf dymunol
  • Knowledge of the public health role of contemporary health visiting and school nursing.

Experience

Meini prawf hanfodol
  • Experience of working in an administration post.
  • Previous experience of working in a customer focused environment
  • Previous exposure to dealing with confidential information
Meini prawf dymunol
  • Currently working in an administration post.
  • Experience of working in a community NHS environment.
  • Experience of working with other agencies.

Personal Qualities

Meini prawf hanfodol
  • Able to work under reassure and handle conflicting demands efficiently in a professional manner.
  • Self-motivated and able to work on own initiative and work as part of a team.

Information Technology

Meini prawf hanfodol
  • Proficient knowledge of MS Office.
Meini prawf dymunol
  • Good working knowledge of EMIS.

Bathodynnau ardystio / achredu cyflogwyr

Apprenticeships logoDisability confident employer

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Emma Herneman
Teitl y swydd
Service Lead
Cyfeiriad ebost
[email protected]
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg