Job summary
- Main area
- Safer Care
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (09:00 - 17:00 hours)
- Job ref
- 848-BHC-013-25
- Employer
- Bromley Healthcare
- Employer type
- NHS
- Site
- London South East Colleges, Orpington Campus
- Town
- Orpington
- Salary
- £28,622 - £30,225 Inc HCAS Per annum pro rata
- Salary period
- Yearly
- Closing
- 30/01/2025 23:59
- Interview date
- 20/02/2025
Employer heading
Safer Care Administrator
NHS AfC: Band 3
Bromley Healthcare, a community interest company, delivers a diverse range of services encompassing community nursing (e.g., district nursing, health visiting, specialist nursing) and therapy services catering to individuals across all age groups. Stemming from the community provider unit of NHS Bromley, we boast extensive experience in serving the Bromley populace over many years.
Working at Bromley Healthcare offers a fulfilling experience. Our distinctive service delivery approach and commitment to hearing every employee's voice ensure a gratifying career journey. As a Social Enterprise, we embrace an innovative approach to healthcare delivery, combining the traditional strengths of the NHS, such as robust training and development opportunities, with the flexibility to reinvest surpluses into community initiatives.
Employees of Bromley Healthcare whose role maybe at risk will receive priority consideration.
Applicants for roles involving driving responsibilities will be required to provide proof of business insurance.
Job overview
Safer Care Administrator - Band 3
£28,622 - £30,225 Inc HCAS Per annum pro rata
Full time - 37.5 hours per week (09:00 - 17:00 hours)
We are currently looking for an administrator to join our dynamic, friendly Safer Care Team to provide comprehensive administrative support. You will be joining a motivated team that is dedicated to ensuring the delivery of high quality, safe patient care.
The successful candidate needs to be computer literate, have excellent communication skills and be able to work under pressure. A key part of the role will be to provide support with embedding the new Local Risk Management system (RADAR) and supporting with implementing and embedding the Patient Safety Incident Response Framework (PSIRF
Interviews to be held week commencing 17t Feb 2025
Main duties of the job
Please refer to the attached JD for full details of duties and responsibilities relating to this job role but will include:
Working for our organisation
Bromley Healthcare, as a community interest company, offers an extensive array of services ranging from community nursing, including district nursing and health visiting, to specialised nursing care, along with therapy services catering to individuals across various age groups.
Compensation is contingent upon NHS experience and current banding/pay point.
We provide an outstanding benefits package, which includes pension schemes, discounted gym memberships, a cycle-to-work scheme, access to home furnishings and electronics, access to Employee Assistance Program (EAP), discounts at various high street retailers, eligibility for the Blue Light Card, the opportunity to apply for low-interest personal loans, and an excellent lease car scheme. Additionally, we are continuously striving to enhance our employee benefits offerings.
Detailed job description and main responsibilities
- To manage the Safer Care Team diaries
- Assist in managing the Safer Care Team generic email boxes ensuring that the emails are read, actioned or where appropriate forwarded to the correct staff member
- Dealing with complex telephone queries and making decisions which require prioritising responses. Dealing with messages often of a sensitive nature, using own initiative and taking appropriate action as required
- To provide comprehensive administrative support to the Safer Care Team including: typing or editing correspondence, proof reading documents, photocopying, managing telephone and email enquiries and taking accurate messages
- To provide support with implementing the new Local Risk Management system (RADAR) including booking meetings , writing minutes, setting up training sessions and venues, assisting with completing the form editor, updating Celoxis (project software)
- To provide support with implementing Patient Safety Incident Response Framework (PSIRF) including booking meetings, writing minutes, setting up the training sessions and venues, updating Celoxis (project software).
- Creating and maintaining service specific databases/spreadsheets
- Assisting with the collection of data as required by the service using Local Risk Management System/ EMIS, collating the information and then presenting in the required format
- Assist with gathering data using Local Risk Management System / EMIS for reports and drafting reports as required for the Safer Care team.
- To assist in organising the working groups including pressure ulcer, Falls, End of Life and Frailty and Record Keeping.: booking meeting rooms, producing agenda’s and writing the minutes
- To assist with organising adhoc meetings including booking meeting rooms, producing agenda’s and writing the minutes
- To assist in organising the quarterly Safer Care Team meetings: booking meeting rooms, producing agenda’s and writing the minutes
- To assist in organising the monthly Nurse Forum: booking meeting rooms, producing agenda’s and writing the minutes
- To provide support in arranging Root Cause Analysis meetings with staff, patients/ relatives/ whom is concerned and to record minutes as required.
- To provide assistance and support to the ‘Patient Experience Lead’ when required, including: uploading the Friends and Family (FFT) responses to survey monkey
- To administrate the ‘Access to Records’ process manage the requests for records from the police, solicitors, patients/ carers and other health care professionals; liaise with the relevant services and ensure that the correct information is provided prior to sharing with the Chief Nurse
JD attached
Person specification
Qualifications
Essential criteria
- Educated to A-Level/ NVQ level 3 or equivalent
Desirable criteria
- Secretarial skills
Specific Skills
Essential criteria
- Well organised with excellent administrative skills
- Effective keyboard/IT skills, which include accurate recording skills.
- Effective in using multiple data base computer systems
- Well-honed planning and organisational skills
- Strong communication skills both written and over telephone
- Demonstrates clear understanding of the principles of confidentiality
- Demonstrates a non judgemental approach
- Workload management skills Desirable criteria Maximum score 4 Understanding of Emis
Desirable criteria
- Understanding of Emis
- Understanding of Datix
Personal Qualitites
Essential criteria
- Understanding of basic human needs - physical, emotional, health and social
- Good communication skills, with experience of dealing tactfully with people at all levels
- Flexible and adaptable to change
- Works well in a team setting
- Ability to work within a team and adapt to changing needs.
- Attention to detail
- Committed to improving services
- Committed to hitting targets
- Treats others as would like to be treated
- Good Interpersonal Skills
- Flexible approach to meeting service & client needs
- Ability to prioritise
Experience
Essential criteria
- Experience of working in an administrative role alongside clinicians within a healthcare setting.
- Experience of working independently and managing priorities
- Previous exposure to dealing with confidential information.
Desirable criteria
- Understanding of coroners
Information Technology
Essential criteria
- Strong IT skills to include MS Office suite
- Experience of EMIS or equivalent clinical systems
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Suzie Doel
- Job title
- Associate Director of Safer Care
- Email address
- [email protected]
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