Job summary
Employer heading
Administrative Assistant
Band 2
Job overview
We have an exciting opportunity for an experienced Administrator to join our East Sussex School Health Service team.
We support children and families in East Sussex focusing on promoting and protecting the health and wellbeing of our population. We provide advice, support and signposting on healthy lifestyles, emotional health and wellbeing, puberty and growing up, sleep, long term health conditions and sexual health.
Band 2 administrators are responsible for providing administration support to a service, project or system, ensuring that patients and the public experience the service as caring, patient focussed efficient and
effective.
Main duties of the job
As an Administrative Assistant you will ensure that your own administration responsibilities are undertaken effectively and efficiently to
enhance patient care by following appropriate systems and processes and ensuring tasks are completed to a high quality in a timely way.
You will make sure patients are able to attend or receive services by arranging future appointments and arranging transport etc and ensure patients have confidence in how the Trust keeps their information confidential and accurate by carefully inputting and updating as required using appropriate computerised systems.
In addition, you will carry out reception duties which includes welcoming patients into the clinic, answering telephone and email enquiries, upkeep of reception area, logging estates issues and receiving and disseminating post.
Working for our organisation
Rated ‘outstanding’ by the CQC, we’ve got a passion for delivering high standards of patient care and excellent services to improve the health of our communities. To do this we need outstanding people who share our values Compassionate Aspirational Responsive Excellent.
We know a commitment to equity, diversity and inclusion leads to better patient care and a happier workforce. We pride ourselves in being diverse and welcome applications from people with varied backgrounds, perspectives and experiences.
We ask for information about your protected characteristics on our application forms. This isn’t visible to anyone involved with shortlisting or interviewing you, except when you choose to be considered under the guaranteed interview scheme due to disability. Short listers will see two ticks alongside your application to ensure they apply the principles of the scheme to your submission
The data we collect helps us to ensure we are attracting diversity in our applicants, that all our colleagues have equitable access to career opportunities and supports us on our journey to being a Great Place to Work.
As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Talk to us about a flexible working arrangement that won’t involve sacrificing time for personal interests or family commitments. We’ll support you to work flexibly in a way that will suits us both.
See where you can go with KCHFT career pathways
Detailed job description and main responsibilities
The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.
Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.
We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.
At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.
Find out more about the community difference here.
Good luck! We can’t wait to meet you and welcome you to #teamKCHFT, #cometocommunity.
Person specification
Qualifications
Essential criteria
- Educated to level 2 or GCSE equivalent, with good basic education including English and Maths.
Experience
Essential criteria
- Excellent keyboard skills Excellent computing skills to include Microsoft Office email and internet use.
Desirable criteria
- Working knowledge of a patient information system
KNOWLEDGE
Essential criteria
- Competent in administration tasks, basic diary management and previous use and understanding of data bases and reporting.
Skills
Essential criteria
- Good written communication skills, Good inter-personal skills and the ability to communicate and work with people from different backgrounds at all levels of seniority. Ability to take notes action points and minutes at meetings. Able to follow instructions and work to given deadlines Ability to work independently and as part of a team. Ability to deal compassionately with distressed and upset members of the public
Personal Attributes
Essential criteria
- Friendly and approachable manner. Professional in approach. Calm and able to work under pressure. Flexible and adaptable. Works with discretion and confidentiality at all times. Able to move around locality/patch.
Documents to download
Further details / informal visits contact
- Name
- Donna Dobson
- Job title
- Clinical Admin Manager
- Email address
- [email protected]
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