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Job overview

Administrators within the Health Visiting Service play an important role in ensuring that all administrative elements of the delivery of the Healthy Child Programme to families with a new baby or child under five-years-old are co-ordinated and delivered effectively. Main duties of the role include: receiving and processing referrals, booking appointments, maintaining accurate computerised records of patients reports and letters, updating trackers and database systems. There may also be the requirement for Administrators to provide reception duties to enable the efficient delivery of services from Family Hubs and other community settings.

The Administrator role is varied and fast paced requiring a flexible and responsive approach, with the ability to deal with questions or issues that are challenging in nature. Administrators provide essential support to the clinical teams which includes providing administrative cover for the Health Visiting duty line on a rota basis which operates Monday to Friday 9am-5pm which manages both routine and complex information and guidance to families and colleagues internal and external to the Trust. Administrators also offer support with administrative duties associated with safeguarding workstreams which requires a high degree of confidentiality and sensitivity.

Main duties of the job

Administrators provide comprehensive administrative support to an entire team or group of people within a locality, which includes having a thorough understanding of the team’s operations and daily activities. Administrators oversee performance activity, ensure elements of the patient journey are co-ordinated and support short term projects.

Administrators are an integral part of service delivery and as such professionals in this position have excellent people skills, are great at multi-tasking and prioritising as well as being incredibly organised.

Please note, this vacancy does not meet the criteria for skilled worker sponsorship.  Therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom.

Working for our organisation

Rated ‘outstanding’ by the CQC, we’ve got a passion for delivering high standards of patient care and excellent services to improve the health of our communities. To do this we need outstanding people who share our values compassionate Aspirational Responsive Excellent

We know a commitment to equity, diversity and inclusion leads to better patient care and a happier workforce. We pride ourselves in being diverse and welcome applications from people with varied backgrounds, perspectives and experiences

We ask for information about your protected characteristics on our application forms. This isn’t visible to anyone involved with shortlisting or interviewing you, except when you choose to be considered under the guaranteed interview scheme due to disability. Short listers will see two ticks alongside your application to ensure they apply the principles of the scheme to your submission

The data we collect helps us to ensure we are attracting diversity in our applicants, that all our colleagues have equitable access to career opportunities and supports us on our journey to being a Great Place to Work

As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Talk to us about a flexible working arrangement that won’t involve sacrificing time for personal interests or family commitments. We’ll support you to work flexibly in a way that will suits us both

See where you can go with KCHFT career pathways