Job summary
- Main area
- Administration Assistant Therapy
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week (Monday to Wednesday)
- Job ref
- 359-6447465-T1
- Employer
- Maidstone and Tunbridge Wells NHS Trust
- Employer type
- NHS
- Site
- Tunbridge Wells
- Town
- Tunbridge Wells
- Salary
- £22,816 - £24,336 per annum pro rata
- Salary period
- Yearly
- Closing
- 26/07/2024 23:59
Employer heading
Therapy Admin Assistant
Band 3
Job overview
An exciting opportunity has arisen for an assistant to join our Administration Team in the Therapies Department within the Virtual Fracture Clinic- You will be based at Tunbridge Wells Hospital . We are an expanding team looking for someone who likes a challenge with good learning opportunities to begin your career in the NHS.
Main duties of the job
Prepare the previous days A & E and Minor Injuries Unit attendances for the Virtual Fracture Clinic (VFC): data entry concerning patients and treatment, scanning of documents and making of fracture clinic appointments. Supporting all disciplines within Therapies in their administrative work.
To act as the first point of contact for issues relating to the booking of Virtual Fracture Clinic and Fracture Clinic appointments all admin duties related to the Therapy Department.
To make and receive telephone calls related to the Therapy Department.
Working for our organisation
MTW is a large acute hospital trust in the south-east of England.
We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.
In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
Detailed job description and main responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level. (Enhanced level now includes regulated checks against vulnerable adults and children).
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)
Interview Date: TBC
Person specification
Qualifications
Essential criteria
- GCSE Maths and English C (9-4), or equivalent
Desirable criteria
- NVQ 2 in Business Administration
Experience/ Knowledge
Essential criteria
- Understanding of Data Protection Act
Desirable criteria
- Previous experience in a fast paced Admin team
- Ability to adapt to frequently changing IT systems
- Experience of working as part of a team and/or multidisciplinary team
Skills
Essential criteria
- Excellent administrative skills and attention to detail
- Excellent organisational skills and ability to prioritise tasks, using own initiative
- Negotiation, influencing and persuasion skills
- Ability to comprehend and work within the Trust’s policies on information governance, data protection, equal opportunities, health & safety and meet the differing needs of the patients.
Desirable criteria
- Ability to communicate via a range of platforms, including face to face, phone, online, email and written.
- Excellent communication skills, dealing with people, queries and being able to diffuse confrontational situations.
- Work with systems for collecting data of therapy activities
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Nicola Pile
- Job title
- Administration Manager
- Email address
- [email protected]
- Telephone number
- 01892 633759
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