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Job overview

Undertake reception duties for patients and visitors to the Diabetes Centre. Give clerical and administrative support to the Diabetes Centre To assist with all administrative procedures relating to the patients appointment including preparing notes for clinic appointments. Physical retrieval and movement of case notes from Medical Records and other departments. Includes responsibility for booking and tracking all case notes to and from the department, returning them and liaising with other staff to locate case notes. To photocopy notes as required, arrange transportation of notes/X-rays, email information as required

ndertake reception duties for patients and visitors to the Diabetes Centre. Give clerical and administrative support to the Diabetes Centre To assist with all administrative procedures relating to the patients appointment including preparing notes for clinic appointments. Physical retrieval and movement of case notes from Medical Records and other departments. Includes responsibility for booking and tracking all case notes to and from the department, returning them and liaising with other staff to locate case notes. To photocopy notes as required, arrange transportation of notes/X-rays, email information as required

Main duties of the job

To provide reception and administrative support to the centre, telephone contact point for incoming and ongoing calls, cross cover and workload support. 

·  To support the team of specialist diabetes nurses in the efficient management and running of the diabetes centre. To observe what jobs need prioritising and to work as part of a team to assist that efficient and effective running of reception and administrative function of the centre.

 ·                 To demonstrate good communication skills when using the telephone                   and dealing with enquiries

 To perform clerical duties including answering the phone and dealing with incoming mail. To deal with any queries efficiently and effectively, passing on any relevant information as appropriate.  

·   To assist with all administrative procedures relating to the patients appointment including preparing notes for clinic appointments. Physical retrieval and movement of case notes from Medical Records and other departments. Includes responsibility for booking and tracking all case notes to and from the department, returning them and liaising with other staff to locate case notes. To photocopy notes as required, arrange transportation of notes/X-rays, email information as required

Working for our organisation

MTW is a large acute hospital trust in the south-east of England. We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.

Would you like to work flexibly?  In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.

Please contact the Recruiting Manager for an informal discussion should you have any queries relating to the role for which you are applying. Shortlisted candidates will be contacted via an email as soon as possible after the closing date. Should you receive an invitation to attend interview, please confirm or decline your attendance. Interview slots will then be allocated on a first come first serve basis.

After applying via NHS Jobs, your submitted application will be imported into our preferred Third party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, that as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to Maidstone and Tunbridge Wells NHS Trust transferring the information contained in this application to its preferred applicant management system and Human Resources personnel.