Job summary
- Main area
- Diabetes
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday 9 am to 5 pm)
- Job ref
- 359-6419753-T3
- Employer
- Maidstone and Tunbridge Wells NHS Trust
- Employer type
- NHS
- Site
- Abbey Court Diabetes Centre - 2nd Floor
- Town
- Tunbridge Wells
- Salary
- £22,383 per annum pro rata
- Salary period
- Yearly
- Closing
- 15/07/2024 23:59
Employer heading
![Maidstone and Tunbridge Wells NHS Trust logo](https://static.trac.jobs/employer-logos/258.png)
Receptionist/Admin Support Clerk
Band 2
Job overview
Undertake reception duties for patients and visitors to the Diabetes Centre. Give clerical and administrative support to the Diabetes Centre To assist with all administrative procedures relating to the patients appointment including preparing notes for clinic appointments. Physical retrieval and movement of case notes from Medical Records and other departments. Includes responsibility for booking and tracking all case notes to and from the department, returning them and liaising with other staff to locate case notes. To photocopy notes as required, arrange transportation of notes/X-rays, email information as required
ndertake reception duties for patients and visitors to the Diabetes Centre. Give clerical and administrative support to the Diabetes Centre To assist with all administrative procedures relating to the patients appointment including preparing notes for clinic appointments. Physical retrieval and movement of case notes from Medical Records and other departments. Includes responsibility for booking and tracking all case notes to and from the department, returning them and liaising with other staff to locate case notes. To photocopy notes as required, arrange transportation of notes/X-rays, email information as required
Main duties of the job
To provide reception and administrative support to the centre, telephone contact point for incoming and ongoing calls, cross cover and workload support.
· To support the team of specialist diabetes nurses in the efficient management and running of the diabetes centre. To observe what jobs need prioritising and to work as part of a team to assist that efficient and effective running of reception and administrative function of the centre.
· To demonstrate good communication skills when using the telephone and dealing with enquiries
To perform clerical duties including answering the phone and dealing with incoming mail. To deal with any queries efficiently and effectively, passing on any relevant information as appropriate.
· To assist with all administrative procedures relating to the patients appointment including preparing notes for clinic appointments. Physical retrieval and movement of case notes from Medical Records and other departments. Includes responsibility for booking and tracking all case notes to and from the department, returning them and liaising with other staff to locate case notes. To photocopy notes as required, arrange transportation of notes/X-rays, email information as required
Working for our organisation
MTW is a large acute hospital trust in the south-east of England. We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
Detailed job description and main responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions. |
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level. (Enhanced level now includes regulated checks against vulnerable adults and children) |
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)
Interview Date: TBC |
Person specification
Qualifications
Essential criteria
- Good standard of general education 5 + GCSEs including English and Maths
Experience/Knowledge
Essential criteria
- Previous reception/administration experience
- Willingness to learn in-house systems
Desirable criteria
- Previous NHS/Hospital Clerical experience
- Knowledge of hospital PAS/HISS systems
Skills
Essential criteria
- Computer skills word/excel
- Excellent interpersonal skills both verbal and written
- Good organisational ability
- Excellent telephone manner
- Ability to support colleagues and work as part of a team
- Demonstrates good time management skills
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Anna Powell
- Job title
- Service Manager NAHAU & Rheumatology
- Email address
- [email protected]
- Telephone number
- 07514984256
- Additional information
Carlene Cheetham - [email protected]
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