Job summary
- Main area
- Emergency Department
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 359-6813798-T2
- Employer
- Maidstone and Tunbridge Wells NHS Trust
- Employer type
- NHS
- Site
- Maidstone and Tunbridge Wells Hospital both sites
- Town
- Tunbridge Wells
- Salary
- £24,071 - £25,674 per annum pro rata
- Salary period
- Yearly
- Closing
- 06/12/2024 23:59
Employer heading
Emergency Department Coordinator/Receptionist
Band 3
Job overview
We need your administrative skills in our Emergency Departments! It is really vital that our patients flow through the department and are either discharged or admitted promptly and accurately. To do this we need to increase our team of reception staff in Tunbridge Wells Emergency Departments to provide the administrative support to enable this flow. You will be working on systems such as Teletracking (bed management), Sunrise (electronic patient record) and other IT systems.
The shift patterns will between the hours of the following on a 4 week rolling rota.
08.00-20.00
09.00-21.00
Main duties of the job
The purpose of this role is to provide administration support to clinical teams with regards to all aspects of patient flow, using the various computer systems used within both Emergency Departments in the Maidstone and Tunbridge Wells NHS Trust.
As part of the team committed to delivering a high quality Emergency Department service, the post holder is responsible for the organisation and management of an efficient clerical system within the ED’s across both sites, the post holder may be required to cover other clerical areas within the directorate as appropriate.
The hours vary from day to night, including weekends and bank holidays on an agreed rota. Currently we offer 6, 8, 10 or 12 hour shifts either day or night, working up to 37.5 hours per week across both sites. The role will also involve working at the front desk booking patients in or liaising with our amazing clinical team and ambulance crews. Come and join the administrative team!
"Please note that this role may often attract a high level of applications. Please note this role may close earlier than the original closing date so please ensure you submit your application as soon as possible”
Working for our organisation
MTW is a large acute hospital trust in the south-east of England.
We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.
In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
Detailed job description and main responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level. (Enhanced level now includes regulated checks against vulnerable adults and children).
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)
Interview Date: TBC
Person specification
Qualifications
Essential criteria
- GCSE’s, or have equivalent relevant experience to ongoing education and training
- Basic IT qualification or ability to demonstrate knowledge
Desirable criteria
- A Levels/NVQ
Skills
Essential criteria
- IT literate
- Good Communication skills : verbal, written, electronic and telephone
Desirable criteria
- Ability to manage own workload
- Ability to liaise effectively
Experience/Knowledge
Essential criteria
- Experienced in using the Allscripts PAS
- Knowledge of the tracking and locating of patient notes.
Desirable criteria
- Previous experience working in NHS
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Lorraine Harris
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 07541984606
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