Job summary
- Main area
- CNP
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Part time - 18.75 hours per week
- Job ref
- 435-F123-24
- Employer
- East Lancashire Hospitals NHS Trust
- Employer type
- NHS
- Site
- Holly House, Acorn Health Centre
- Town
- Accrington
- Salary
- £22,816 - £24,336 per annum
- Salary period
- Yearly
- Closing
- Today at 17:00
Employer heading
CNP Administrator
NHS AfC: Band 3
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.
Job overview
We are looking for an organised and experienced Administrator to join our Team on a permanent basis. This is a replacement post for 18.75 hours per week. These can be worked flexibly across Monday to Friday.
The post holder will work within the Community Neurodevelopmental Paediatric (CNP) Directorate which is part of the Family Care Division. The post is based at Holly House, Acorn Health Centre in Accrington.
Main duties of the job
The post holder will work alongside the Community Neurodevelopmental Service (CNP) and partner agencies across East Lancashire and Blackburn with Darwen to provide a comprehensive administrative service.
This will include:
* Distributing and completing paperwork within statutory timescales.
* Coordination of the completion and distribution of requests for EHCP'S (Educational Health Care Plans) * Special Educational Needs and Initial Health Assessments.
* Support with the holistic assessment of Autism Spectrum Disorder for children and young people 0-18 through the management of referrals, and distribution of the required paperwork, and other multi- disciplinary agencies to ensure effective services are provided.
Working for our organisation
* We provide Community and Neurodevelopmental services for children and young people across Blackburn with Darwen and East Lancashire (Hyndburn, Ribble Valley, Burnley, Pendle and Rossendale).
* The service is delivered via an Integrated Clinical Team, Multidisciplinary Model with Medical Consultants, Allied Health Professionals (Clinical Psychology, Speech and Language Therapy, Physiotherapy) and Specialist Practitioners.
Detailed job description and main responsibilities
* Manage and prioritise enquiries and queries from various client groups, via the telephone, email and written correspondence.
* Open and prioritise general correspondence, post and email, ensuring that urgent matters are raised with the appropriate professional. Distribute all mail to relevant staff
* Retrieve and prioritise correspondence received by e-mail or mail (which is often of a highly sensitive and confidential nature) to ensure that urgent correspondence receives prompt attention.
* Monitor CNP SEND email inbox and handle requests in a timely manner. Coordinate the receipt and distribution of requests for various referrals and reports within our service, ensuring time frames are met and breaches are accurately recorded and escalated.
* Ensure that data is updated in a timely manner on the relevant recording systems and accurate information is available for reporting. * Transcription of e-mailed referral letters using word processing packages for the CiC team within a given timescale.
* Book appointments and rooms for Initial Health Assessments liaising with relevant Consultants and Practitioners as required to ensure timescales are met (also parent/carer, social worker and relevant health professionals as required).
* Collection and distribution of completed paperwork to the relevant personal in a timely manner as required.
* Receive, manage and prioritise telephone and personal enquires, complaints, messages and information from patients, relatives, General Practitioners, Consultants and other medical staff and external organisations on behalf of consultants and the clinical team. At all times be helpful, patient and sensitive with parents, carers and relations of the children.
* Deal with enquiries which may be of a sensitive nature, referring to medical staff or other Healthcare Professionals where appropriate. When responding to enquiries, ensure that relevant guidelines or protocols are followed.
* Prepare and circulate agenda including any relevant reports or information for regular meetings. Take and produce and distribute minutes and any attachments as required.
* Manage the availability of medical records utilising tracking systems and the filing of documentation. Ensure all reports are seen and signed by Clinician prior to filing in case- notes.
* Establish and maintain efficient office systems, including filing systems and maintain a booking out and/or booking in system for case-notes.
* Maintain confidentiality at all times, ensuring that information is only divulged to authorised sources and by appropriate means.
* Input data into excel and Cerner.
* Support other teams with administrative tasks during busy periods.
Person specification
Qualifications
Essential criteria
- GCSE English at Grade 4 or above or equivalent level of skill
- RSA/OCR II Typewriting or RSA/OCR Audio Typewriting Stage I or equivalent experience
- Computer literate (use of Microsoft packages including Word & Excel)
Desirable criteria
- ECDL or equivalent IT qualification
Experience
Essential criteria
- 12 months admin or secretarial experience
Desirable criteria
- Experience of booking and coordinating clinic capacity
Knowledge & Skills
Essential criteria
- Data entry experience
- Good organisational skills
Desirable criteria
- Knowledge of medical terminology
- Experience using the hospital’s EPR (Cerner)
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Raki Nicson
- Job title
- Assistant Directorate Manager
- Email address
- [email protected]
- Telephone number
- 01282 803563
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