Job summary
Employer heading
Heart Failure Service Administrator
NHS AfC: Band 2
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.
Job overview
The post holder will provide comprehensive and efficient administrative support to the Heart Failure Specialist Nursing team within East Lancashire Hospitals Trust, ensuring a high level of clinic organisation utilising the EMIS system, PAS/Cerner system, stock ordering, making and receiving telephone calls to patients and other hospital departments whilst maintaining confidentiality at all times.
Main duties of the job
Act as first point of telephone contact for all calls to the Heart Failure Nurse Specialist team, including those from GPs, District Nurses, senior and junior hospital doctors, all other health professionals and non-clinical staff.
Make all out-patient appointments for Heart Failure Nurse Specialist clinics as appropriate utilising the EMIS system.
Registration of patient details onto EMIS, updating demographics if required.
Coding of patient attendances and outcomes on EMIS.
Filing and archiving of case notes.
Distribution and filing of clinic letters as appropriate eg to GPs/Consultants and other health professionals as requested by the Specialist Nurses.
Accepting and adding referrals, discharging patients, distributing appointments and organising clinics as required on the patient administration services (EMIS).
Ordering of stock via NHS Supply Chain and/or E-Procurement.
Receipting orders via E-Procurement.
Deal with all mail relevant to the Heart Failure Nurse Specialist Team.
May be required to support peripheral services at other locations eg Cardiac Rehabilitation as required.
Typing minutes of departmental meetings and record them for distribution, filing electronically as appropriate.
Typing of Heart Failure nurse clinic letters using audio typing systems (on occasion, as requested).
General office duties e.g. filing, photocopying, use of computer services, scanning etc.
Working for our organisation
We are a small team of Specialist Nurses supported by our valued administrative staff. We provide specialist clinical services in an extremely busy patient focused environment and look forward to inviting a friendly, enthusiastic and experienced admin assistant to join our team.
Our Trust values at ELHT inspire us to put the patient first, respect the individual and act with integrity while we provide safe, personal and effective care for the community we serve.
Detailed job description and main responsibilities
Please see attached job description and personal specification relevant for the role of administrative assistant within the service.
Person specification
Qualifications
Essential criteria
- GCSE English & Maths Grade 4 or equivalen
Experience
Essential criteria
- Experience of accessing the internet/email systems
- Demonstrate ability in dealing sympathetically and sensitively with people.
- Previous Admin experience
Desirable criteria
- Use of NHS admin Systems
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Judy Finley
- Job title
- Heart Failure Service Clinical Lead
- Email address
- [email protected]
- Telephone number
- 07944188423
- Additional information
Kate Toye Heart Failure Service Administrator
Tel 01254 734651
If you have problems applying, contact
- Address
-
Employment Services
East Lancashire Hospitals NHS Trust
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