Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 245-ADM3CW-04-25
- Employer
- Tameside and Glossop Integrated Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Tameside General Hospital
- Town
- Ashton-Under-Lyne
- Salary
- £24,625 - £25,674 per annum
- Salary period
- Yearly
- Closing
- 11/05/2025 23:59
- Interview date
- 23/05/2025
Employer heading

Ward Clerk Administration Team Leader
Band 3
Job overview
Ward Clerk Administration Team Leader - Band 3 - 37.5 hours
As a Ward Clerk Administration Team Leader with supervisory and administration experience, you will demonstrate strong leadership skills to a team of Ward Clerks across the Trust.
You and your team will provide a comprehensive Ward Clerk service to wards across the Urgent Care, Medicine and Surgical specialties as well as supporting clerical teams within Same Day Emergency Care and Early Pregnancy Units.
This will include ensuring safe staffing levels, compliance with Trust key performance indicators and supporting HR processes including return to work meetings and documentation, delivery of supervision to staff, support to deliver annual appraisals as well as recruitment to the team. You will be responsible for ensuring efficient, effective and high-quality administration functions within the service.
You will undertake support and training of ward and other clerical support staff within the service in order to ensure that systems are efficient and effective and data quality is maintained.
A flexible approach is essential, as is your ability to become a key contributor to the administrative team whilst using your initiative and adapting well to change.
Main duties of the job
The designated person responsible for Bed Bureau/Ward Clerk Team staff training and rota management.
Managing a range of clerical support to the ward staff and bed managers.
To undertake duties delegated by management and work without supervision.
Support HR processes including return to work meetings and documentation, delivery of supervision to staff, support to deliver annual appraisals as well as recruitment to the team.
The post holder will be familiar with a full range of clerical tasks and be able to undertake specific duties.
The post holder will be undertaking tasks requiring strict confidentiality which may include personal sensitive information
Working for our organisation
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
- Compassion
- Accountability
- Respect
- Excellence
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people.
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
Detailed job description and main responsibilities
The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.
The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.
Person specification
Qualifications
Essential criteria
- GCSE English and Maths (Grade A-C)
- Computer Skills in Microsoft Word and Excel
- NVQ Qualification Level 2 or 3 in Business & Administration/Customer Care/Team Leading or equivalent
Experience
Essential criteria
- Have knowledge of a range of administration procedures
- Reception duties - answering the phone
- Customer Service skills
- Previous experience working with the general public
- Previous Line Management/Supervisory experience
Skills and Knowledge
Essential criteria
- Excellent written & verbal communication skills
- Organisational Skills
- Able to work as part of team
- Able to work on own initiative
- Good interpersonal skills
- Knowledge of Patient Administration Systems (PAS) i.e.LORENZO
- Knowledge of the Microsoft Packages
- General office duties
- Attention to detail
- Able to prioritise work
- Ability to deal sensitively and compassionately with a range of people
- Flexibility to cope with changing needs of the job
- Excellent telephony skills
Other Factors
Essential criteria
- Flexibility
- Reliability
- Courteous and professional attitude
- Fitness to undertake the duties of the post
- Willingness to train and be trained
- Committed to personal/professional development
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Vicki Bowker
- Job title
- Assistant Directorate Manager
- Email address
- [email protected]
- Telephone number
- 0161 922 4233
- Additional information
Available Monday to Friday, between 8am - 4pm
Alternative contact:
Alexa Scullard, Deputy Directorate Manager 0161 922 4732
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