Job summary
- Main area
- Administration
- Grade
- Band 2
- Contract
- Permanent: Service may require hours to be worked across a 7 day footprint if required
- Hours
- Part time
- Flexible working
- Job ref
- 245-ADM2OP-10-24
- Employer
- Tameside and Glossop Integrated Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Tameside Hospital
- Town
- Ashton-under-Lyne
- Salary
- £23,615 Pro Rata Per Annum
- Salary period
- Yearly
- Closing
- 11/11/2024 23:59
Employer heading
Outpatients Receptionist
Band 2
Job overview
Outpatients Receptionist - Band 2, working 32 hours per week.
The contracted hours and days for this post will be 8 hour shifts over 4 days. The working days required are Monday, Tuesday, Thursday and Fridays inc. bank holidays if required and weekends. Staff are required to cover shifts between the hours of 7am to 8pm. The successful candidate must be able to support the flexibility of the rota and be able to work the agreed working pattern.
We are looking to recruit a reliable and enthusiastic individual to join our busy team in providing a professional and effective Reception and clerical service for the Trusts Outpatients Service. Computer literacy is essential as you will be expected to input and extract information from various Trust Patient Administrative Systems. Good customer service is also essential within this role.
Please note this role may require physical effort at times when preparing and managing patients Medical Records.
Main duties of the job
To provide an efficient Reception service maintaining a high level of accuracy and confidentiality at all times.
The Reception team receive, administrate, and direct patients & relatives in accessing the appropriate area or service in a courteous, efficient and effective way. You will undertake a variety of administration duties to assist in the smooth running of the service and reception area you are allocated to each day.
The successful candidate will have good communication & customer service skills, be friendly and caring whilst maintaining a professional approach, and be able to evidence the ability to ensure accuracy and attention to detail at all times.
An appreciation and understanding of the confidential nature of the work is essential. You should be able to work as part of a very busy team and on your own initiative.
Working for our organisation
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
- Safety
- Care
- Respect
- Communication
- Learning
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people.
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
Detailed job description and main responsibilities
The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.
The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.
Person specification
Qualifications
Desirable criteria
- 5 GCSE grades A-C or equivalent including Math's & English
- ECDL (or equivalent)
Experience
Essential criteria
- Computer Literate
Desirable criteria
- Lorenzo experience (or other EPR system)
- NHS Background
- Previous experience in a high level customer service environment
- Previous experience administrative experience delivering high volumes of work
Skills
Essential criteria
- Accuracy & Attention to Detail
- Understanding of Confidentiality
- Ability to work as part of a team
- Excellent telephone manner & interpersonal skills/customer service skills
- Excellent written communication skills
- Working knowledge of windows based software packages
- Plan working time on a daily basis to ensure the successful completion of all tasks whilst remaining aware & supportive of other team members' workload and responsibilities
- Experience of working within a demanding environment whilst delivering high volumes of work on a daily basis within agreed timescales
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Estelle O'Connor
- Job title
- Deputy Directorate Manager
- Email address
- estelle.o'[email protected]
- Telephone number
- 0161 922 4428
List jobs with Tameside and Glossop Integrated Care NHS Foundation Trust in Administrative Services or all sectors