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Job summary

Main area
Community Health Services
Grade
Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
351-BAY655-EB
Employer
Lancashire & South Cumbria NHS Foundation Trust
Employer type
NHS
Site
Ramsey Unit
Town
Barrow-in-Furness
Salary
£25,147 - £27,596 per annum
Salary period
Yearly
Closing
14/07/2024 23:59

Employer heading

Lancashire & South Cumbria NHS Foundation Trust logo

Inpatient Flow and Discharge Support Worker

Band 4

Our Vision is to provide the best mental health, learning disability, autism and community based services for the populations we serve.

As an integrated Mental Health, Learning Disability and Community Trust, Lancashire & South Cumbria NHS Foundation Trust provides a range of services including:

  • Primary and secondary mental health care for children and adults including specialist inpatient child and adolescent mental health provision, perinatal mental health, forensic services including low and medium secure care.
  • Specialist community support for children and adults with learning disabilities and autism, including intensive support.
  • Community physical health and well-being services for children and adults.

The Trust was first established in 2002 and employs approximately 7,000 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health and general nurses, allied health professionals, Psychology, administration and clerical staff, apprentices and volunteers.

Lancashire & South Cumbria Foundation Trust supports flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, home/remote working, and flexi-time.

For more information about  Lancashire & South Cumbria NHS FT please visit our website via Lancashire & South Cumbria NHS FT.

Job overview

Essential Qualifications required:

•    Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care/ HNC in Business or acquired relevant equivalent experience 

This is an exciting opportunity for the right person to play a prominent role in improving the discharge pathway for patients, identifying capacity and ensuring appropriate placements are secured in a timely manner. 

We are looking for caring, empathetic, enthusiastic and motivated individuals who have a passion to improve the lives of our patients. 

As an LSCFT employee we will support you in your personal and career development. You will have access to lifelong learning with a great range of training opportunities including Coaching, Apprenticeships, and our Leadership Development Programme.

If you would like to discuss this further please contact us on the details provided

Main duties of the job

The Flow Support Worker will play a prominent role in ensuring the delivery of flow within LSCFT Inpatients. This will be achieved through developing excellent internal Communication pathways, the utilisation of the internal escalation process and ensuring the multi-disciplinary team adhere to the Department’s internal professional Standards. 
 
The post holder will ensure the timely flow of patients through the area to help Identify available capacity and assist to place patients appropriately, supporting the Integrated Discharge Team Practitioner and Flow Lead working within agreed procedures and protocols. 

Working for our organisation

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.

For more information please visit our website via Lancashire & South Cumbria NHS FT

Detailed job description and main responsibilities

Please see attached the job description and person specification for more information about this role.

Person specification

Qualifications

Essential criteria
  • Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care/ HNC in Business or acquired relevant equivalent experience

Knowledge

Essential criteria
  • Ability to communicate effectively with people at all levels
  • Ability to use own judgment to resolve problems and queries competently, including those of a sensitive and confidential nature
  • Ability to plan, prioritise and delegate workload

Experience

Essential criteria
  • Experience of using full range of IT systems and patient data systems
  • Experience of using Microsoft Office, including Word and Excel
  • Experience of scheduling outpatient appointments and/or admissions

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerCare Leaver CovenantStep into healthDefence Employer Recognition Scheme (ERS) - Gold

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Lorna Ferguson
Job title
Flow and Capacity Lead
Email address
[email protected]
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