Job summary
- Main area
- Complex Case Management Support Worker
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 435-CIC-125-24
- Employer
- East Lancashire Hospitals NHS Trust
- Employer type
- NHS
- Site
- Fusion House
- Town
- Blackburn
- Salary
- £25,147 - £27,596 pro rata
- Salary period
- Yearly
- Closing
- 27/09/2024 23:59
Employer heading
Complex Case Support Worker
NHS AfC: Band 4
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.
Job overview
To provide a pro-active and responsive case management role to the ELHT Integrated Discharge service. Be a central point for the ward level case management of complex cases, which contributes towards the assessment of need, discharge plans, and the commissioning and review of services for the safe discharge of patients from hospital. Utilise information systems which enable the clarification of Health and Social Care Needs, through joint working with Social Services and Ward Managers.
To work as part of the Integrated Discharge service Team to provide efficient and effective assistance to maintain timely discharge processes for adult patients in acute elective and rehabilitation wards across ELHT hospital sites, under the guidance of the Complex case managers. Contribute to the reduction in length of stay and ensure patients have discharge plans from admission that are dynamic and progressing towards a safe and well planned discharge.
Main duties of the job
- To provide pro-active and responsive support to the integrated discharge team members.
- Establish and maintain positive and productive joint working with system partners and staff at ward level.
- Based within the Integrated Discharge service Team on the Burnley General Hospital site however the role involves working across all ELHT sites to meet the needs of the service.
- The post holder will be working independently on their own initiative without direct supervision when out of the office base, reporting back progress and informing the complex case managers of any problems arising.
Working for our organisation
Established in 2003 East Lancashire Hospitals NHS Trust (ELHT) is a large integrated health care organisation providing high quality acute secondary healthcare for the people of East Lancashire and Blackburn with Darwen.
Our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 700,000 patients a year from the most serious of emergencies to planned operations and procedures. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work and achievements.
Detailed job description and main responsibilities
- To provide pro-active and responsive support to the integrated discharge team members.
- Establish and maintain positive and productive joint working with system partners and staff at ward level.
- Based within the Integrated Discharge service Team on the Burnley General Hospital site however the role involves working across all ELHT sites to meet the needs of the service.
- The post holder will be working independently on their own initiative without direct supervision when out of the office base, reporting back progress and informing the complex case managers of any problems arising.
- Ensure patients case notes and referral information are handled according to Trust policy and recorded appropriately.
- The post holder will be required to maintain a confidential and professional approach at all times. The role will involve communicating with patients, relatives, colleagues, nursing and AHP professionals across health and social care, either by telephone or face to face.
- Participate and correlate information, with regard to the delayed discharge process, from reports/overviews or ward visits and communicating with ward co-ordinators which will initiate alerts, to enable qualified members of the Integrated Discharge service Team to action resolution of delays in the discharge process.
- Give advice to ward staff at all levels as queries arise with regard to Discharge within remit of knowledge and role.
- Escalate unresolved issues, disputes and delays in the care process to the senior complex case manager to enable these to be resolved in a timely manner.
- Prioritise and organise own caseload of work, visiting wards on a daily basis, working on own initiative to ensure deadlines are met and a high standard of service is provided.
- Support discharge processes that comply with The Hospital and Community support policy operating model 2021.
- Refer any complaints or unresolved issues to the line manager or delegated person.
- Respond to bleep/calls in a timely and professional manner.
- Screen and input information on referrals and trusted assessment documents.
- Identify risk triggers within the referral/trusted assessment documents and initiate appropriate action.
- Work within limits of own competence and responsibility, referring issues arising beyond these limits to qualified team members for action.
- The post holder will be expected to utilise PAS, analyse and input to electronic central referral logs, electronic patient tracking systems and live client data bases within Social Services.
- Provide additional support to the Integrated Discharge service, as necessary, or to implement improvements, training and provide cover for annual leave and sickness.
- Understand own limitations and areas of responsibility.
- Document accurate records of work undertaken, ensuring variation of expected outcomes are highlighted.
- Collate and maintain monthly statistics as required.
Person specification
Essential
Essential criteria
- Good standard of education to include English and Maths, minimum GCSE level 4-9
- NVQ or Equivalent training/experience within an acute hospital setting
- Ward based experience in discharge planning
- Demonstrable experience in working with MDT
- Health Care Experience
- Ability to manage diverse workload with competing priorities and delivering work within tight deadlines
- Access to a vehicle to be able to travel across sites
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Tina Ostler
- Job title
- Business Support Manager
- Email address
- [email protected]
- Telephone number
- 01254 732397
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