Job summary
- Main area
- Medicine and Emergency Care
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 435-MEC-191-24
- Employer
- East Lancashire Hospitals NHS Trust
- Employer type
- NHS
- Site
- Emergency Department - RBH
- Town
- Blackburn
- Salary
- £22,816 - £24,336 Pro Rata
- Salary period
- Yearly
- Closing
- 17/07/2024 08:00
Employer heading
Receptionist - ED/UCC/Minor Injuries
Band 3
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.
Job overview
Please note that this post is shift work, and shift times are 8am - 4pm and 1.30 pm - 9.30pm. 21.30pm-8am
East Lancashire Hospitals NHS Trust has a busy thriving Emergency Department and 2 Urgent Care Centre’s & a Minor injuries unit. We are currently seeking a highly motivated individual to join the reception team
The Emergency Department/Urgent Care has a busy 24 hour reception area, dealing with all patients arriving at the hospital via GP surgeries, Ambulance or self-referral.
We currently have a vacancy for a receptionist over 7 days. We offer a supportive environment within an enthusiastic and motivated team of Admin and medical staff. This post will require you to work at Royal Blackburn Hospital, Burnley Urgent care Centre & Accrington Minor Injuries Unit.
We are currently seeking a highly motivated individual to join the Reception team in the Emergency Department/Urgent Care, which is operational 24 hours a day, seven days per week.
The post holder will be expected to provide cover for sickness/absence, rostered bank holidays, and shift pattern times would alter according to the needs of the service.
Previous applicants need not apply
Main duties of the job
The post holder will work as a member of a team of Receptionists providing a customer orientated reception service to the public and administration service to clinical team in a busy fast paced service. This includes accurately inputting and updating patient details onto hospital systems and checking national databases as part of the registration process. A key part of this role also includes liaising with patients, relatives, medical, nursing and other stakeholders professionally, courteously and efficiently.
Your main base on appointment will be at the Royal Blackburn Hospital however you will be required to work on a temporary or permanent basis at any of the three sites (Accrington Victoria Hospital Minor Injuries Unit/Burnley UCC ) depending on the needs of the service.
A confident communicator, at all levels with the ability to display outstanding customer care skills. Excellent keyboard skills are essential with experience of working quickly and accurately under pressure.
We offer a support within the role. We are an enthusiastic and motivated team of reception and medical staff. This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Working for our organisation
Established in 2003 East Lancashire Hospitals NHS Trust (ELHT) is a large integrated health care organisation providing high quality acute secondary healthcare for the people of East Lancashire and Blackburn with Darwen.
Our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 700,000 patients a year from the most serious of emergencies to planned operations and procedures. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work and achievements.
Detailed job description and main responsibilities
1) To navigate/streamline patients presenting with illness or injury to the appropriate service.
2) To create and maintain highly sensitive and confidential UCC/ED/MIU Record Cards for all patients, retrieval of cards and oversee efficient operation of the units filing system.
3) Ensure accurate recording of patient’s demographics and personal details onto Cerner in accordance with Departmental Procedures and print Record Card to relevant station for Nursing Staff.
4) Print wristbands when booking patients into the department
5) Photocopying of patient record for other health care professionals as per Child Protection guidelines.
6) Scanning/emailing of confidential patient records to various departments.
7) Implement manual procedures if there is a system failure and report any faults to the IT Department.
9) Schedule, prepare and notify appointments for Clinic’s, retrieval of patient record Cards for daily Dressings Clinic which involves close liaison with clinicians, implementing and updating Cerner documentation as appropriate. Registering/arriving patients on the Cerner system when arriving for daily Dressings Clinic
10) Schedule, prepare and notify appointments for Fracture Clinics, ENT Clinics, Eye Clinics, TIA Clinics, Urology Clinics and Acute Medicine Clinics, and prepare patient records for relevant clinics.
11) To cancel and rebook appointments liaising with patient.
12) Liaise with triage nurse/nursing staff when appropriate, informing them of any patient giving them cause for concern.
13) Good understanding of medical terminology.
14) Liaise with other health care professionals on site and other hospitals to arrange appropriate patient appointments.
15) Completion of relevant paperwork, obtaining of x-rays if necessary, and other appropriate documentation.
16) Recording, collation and calculation of daily, weekly, monthly statistics and faxing/photocopying to relevant departments.
17) Copy and prepare patient records for solicitors, retrieval and photocopy relevant information and complete necessary paperwork. Enter patient episodes onto Datix system
18) Responsible for the out-of-hours crash bleep to open the emergency doors upon Instruction from switchboard
19) Responsible for monitoring and admitting ambulance crew upon arrival with Patients
20) Maintain a manual register for patient tracking
21) Check the national CPIS system (Child protection information sharing system) for every child up to the age of 18 that attends the department & inform nursing staff to any alerts.
22) Prep & Scan every ECG'S upon discharge to the windip system & also retrieve the notes when requested by clinicians
COMMUNICATION
1) To deal with general enquiries in a sensitive, emphatic manner.
2) To communicate with the general public where there maybe barrier. E.g. hard of hearing, elderly, people with learning disabilities and people whose first language is not English.
3) To be able to communicate with tact and diplomacy in situations where people may be upset, angry and injured.
4) To have the ability to diffuse conflict/confrontational/stressful situations and be familiar with and adhere to the Complaints Procedure.
5) To arrange when necessary an interpreter/translator for patients who require communication assistance.
6) To direct the general public and patients to appropriate departments.
7) To deal with general telephone enquiries from staff, patients and general public.
8) To supply general information to public/patients relating to various departments and agencies.
9) Operation of public address system on request.
Person specification
Qualifications
Essential criteria
- GCSE Grade C or equivalent level of skills in English Language
- RSA 11 typing or equivalent standard
- ECDL or experience of using microsoft office, usually 2 years
- NVQ 3 or equivalent knowledge
Desirable criteria
- Custome Service/Care
Experience
Essential criteria
- Extensive clerical experience
- Preferably NHS Expereince or customer care
- Good understanding of medical terminology
- Customer/patient care
- Ability to work as part of a team
Desirable criteria
- Expereince of using patient admin systems
- Expereince of using systems to track and trace patients
Skills and Knowledge
Essential criteria
- Excellent keyboard/computer skills
- Proven communication and high standards of neat and accurate documentation
- Ability to understand, absorb and comply with detailed procedures
- Ability to keep calm in difficult situations.
- Ability to prioritise workload and work towards deadlines
- Ability to work under pressure
- Ability to work without supervision
- Ability to work with people at all levels within the organisation/professions
- Awareness of diverse cultural needs
- Understanding of confidentiality issues.
- Ability to deal sympathetically and sensitively with people
Desirable criteria
- Knowledge about national and local A&E targets
- Actively seeks to develop own knowledge skills and abilities
Personal Qualities
Essential criteria
- Passionate and motivated
- Flexibility in approach to work and the changing needs of the department
- Willingness to undergo further training.
- Ability to provide reasonable cover and flexibility in relation to cross site working and hours worked.
Desirable criteria
- Car user
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Georgina Davies
- Job title
- Assistant Deputy Directorate Manager-MEC
- Email address
- [email protected]
- Telephone number
- 01254 734688
If you have problems applying, contact
- Address
-
Employment Services
East Lancashire Hospitals NHS Trust
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