Job summary
- Main area
- Mental Health
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 351-FYL601-CS
- Employer
- Lancashire & South Cumbria NHS Foundation Trust
- Employer type
- NHS
- Site
- The Shorelands
- Town
- Blackpool
- Salary
- £24,169 subject to confirmation
- Salary period
- Yearly
- Closing
- 15/04/2025 23:59
Employer heading
Clinical Administrator
Band 2
Our Vision is to provide the best mental health, learning disability, autism and community based services for the populations we serve.
As an integrated mental health, learning disability and community Trust, Lancashire and South Cumbria NHS Foundation Trust provides a range of services including:
• Primary and secondary mental health care for children and adults including specialist inpatient child and adolescent mental health provision, perinatal mental health, forensic services including low and medium secure care.
• Specialist community support for children and adults with learning disabilities and autism, including intensive support.
• Community physical health and well-being services for children and adults.
The Trust was first established in 2002 and employs approximately 7,000 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health and general nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers.
Lancashire and South Cumbria NHS Foundation Trust supports flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, home/remote working, and flexi-time.
For more information visit our website via Lancashire & South Cumbria NHS FT.
Please note that further communication from Lancashire and South Cumbria NHS Foundation Trust (LSCft) will normally be to the email address given on the application form. You should also ensure that email addresses and telephone numbers are provided for your referees, to enable LSCft to contact them.
Job overview
At LSCFT we are passionate about providing high quality patient centred care. We are currently recruiting a forward thinking, reliable and enthusiastic Administration team member to join our busy administration team based at The Shorelands, Fylde Coast.
As a vital team member you will provide excellent administration and communication skills and work flexibly in response to the service needs. You will have strong interpersonal and organisational skills, be computer literate and be able to use a variety of systems including Excel and Microsoft Office, possess excellent time management skills along with the ability to manage competing demands and priorities.
This is a very varied role and would suit someone who is highly motivated and capable of working on their own initiative, with a medium level of supervision.
Working Pattern: Full Time
Hours/Sessions per week: 37.5 Hours
Main duties of the job
This is an exciting opportunity for a committed individual to join the Administrative Team and assist in the smooth running of the service.
This will include:
- Provide a range of secretarial duties to the team or department
- Attend departmental meetings on a regular basis
- Ensure data is inputted accurately and timely and proactively
- Be the first point of contact for the team or department. Greeting visitors, answering telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response.
- Respond to queries, dealing with routine matters and passing on more complex queries to the appropriate member of staff
- Provide day to day support to clinical teams and colleagues
- Work collaboratively with the appropriate management teams and other departments and ensure that all cases are dealt with in a timely manner
- Typing appointments/discharge letters
The successful candidate will have a good all round administration skills/experience and knowledge of customer service. You will be required to work flexibly in response to the needs of the networks administration service, providing cover to various sites as directed by their administration line manager to ensure continuity of a quality service provision.
The Fylde coast admin team will provide you with a fantastic, friendly and supportive working environment.
Working for our organisation
Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.
The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.
For more information please visit our website via Lancashire & South Cumbria NHS FT
Detailed job description and main responsibilities
- Be the first point of contact for the department.
- Answer telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response.
- Respond to queries, dealing with routine matters and passing more complex queries to the appropriate member of staff.
- Receive, allocate and despatch departmental mail (internal and external).
- Provide an administrative service to include typing of routine information such as reports and other correspondence on behalf of the team, ensuring a high standard in accordance with Trust standards.
- Attend and participate in team meetings and administrative service meetings as required as part of the smooth running of the service.
- Demonstrate the role to new or less experienced staff.
Please see Job Description and Person Specification attached to this vacancy for the full responsibilities of this role.
For further details / informal visits contact:
Person specification
Education/Qualifications
Essential criteria
- Administrative qualification at NVQ Level 2/RSA 2 OCR Level 1 or 2 or equivalent experience
Knowledge
Essential criteria
- Working with databases
- Working with Microsoft Office applications
Desirable criteria
- Working with NHS data systems such as iPM, eCPA
Experience
Essential criteria
- Working in an office environment
- Working with members of the public
Desirable criteria
- Working in the NHS
- Working in a customer services environment
Skills and abilities
Essential criteria
- Good grammar and numeracy skills
- Good organisational skills
- Data input and retrieval
Personal
Essential criteria
- Excellent telephone manner
- Treats people with courtesy and respect at all times
Other
Essential criteria
- Ability to work flexibly and comply with all requirements of post
- Willingness to travel around the organisational footprint
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Caroline Birtles
- Job title
- Recruiting Manager
- Email address
- [email protected]
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