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Job overview

The Family Care Division aims to deliver the highest standards of care in maternity, sexual health, gynaecology and a range of acute and community children’s services. We deliver over 6,000 babies and carry around 1,500 gynaecological procedures each year. The Trust also has a tertiary level Neonatal Intensive Care Unit, enabling 1 in 4 women across Greater Manchester to receive in-utero transfer and birth at extreme premature gestation at Bolton.

The 0-19 Public health nursing workforce delivers the healthy child program and supports all children in Bolton aged 0-19 (25 including SEND) in order to do this effectively we require clerical and admin support.

The post holder will be responsible for providing efficient and comprehensive admin and clerical support to a neighbourhood team/service within the Family Care Division 0-19/25 services.

Main duties of the job

The post holder will be responsible for preparing and maintaining records, ensuring all IT and paper based systems are updated accordingly, arranging appointments, order and maintain stationary supplies, record minutes from team meetings, maintain efficient filing systems, respond to all public and staff enquiries by telephone and face to face, relaying clear, legible messages, type appointment letters/correspondence on request and provide clerical support for other teams upon request.

• To receive and action incoming referrals for appointments.
• Maintain a filing system, ensuring copies of letters and other documents are filled appropriately.

 Maintain appointments systems, ensuring accuracy of detail and patient information.

 Ensure patients receive timely and accurate information in relation to their appointment needs.

 To observe personal duty of care in relation to equipment and resources used within the centre.

 To deal courteously and efficiently with any telephone enquiries, ensuring that all actions relating to telephone calls are communicated to nurses/practitioners where appropriate.

 Liaise with managers/nurses regarding any difficulties in offering appointments to patients.

• Responsible for gathering information as required relating to clients.
• To maintain and utilise electronic systems to support the service and your role.

 Any other duties as deemed appropriate by the Line Manager.

Working for our organisation

Bolton NHS Foundation Trust is an integrated provider of acute, intermediate and community health care serving the population of Bolton. This provides us with an opportunity for our services to work closely with our partners in primary care and the local authority to ensure a seamless service for our patients.                                                          

Here at Bolton our patients are at the heart of everything we do. We ensure our patients receive the highest quality of Care and are guided by our trust Values. We are proud that our Trust is a centre of excellence for maternity, neonatal and care for children, and that it has been rated as Good by the Quality Care Commission (CQC). This is in recognition of the patient experience and quality of care that our staff provide to patients. It is also supported by our Nursing, Midwifery and Allied Health Professional Framework for Professional Practice.

The aims of the Trust are to improve the health of and provide the best possible care to the population in which we serve and ensure that our staff have joy and pride in their work. We are striving to recruit a workforce that reflects the communities in which we serve. We value our staff and can offer excellent opportunities for further training and development. We are keen to reflect our local population and therefore applications from all sectors of the community are welcomed.