Job summary
- Main area
- .
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time - 20 hours per week
- Job ref
- 435-D271-24-F
- Employer
- East Lancashire Hospitals NHS Trust
- Employer type
- NHS
- Site
- Burnley General Hospital
- Town
- Burnley
- Salary
- £24,169 Per annum
- Salary period
- Yearly
- Closing
- 30/04/2025 23:59
Employer heading

Clerical Officer - Health Records
NHS AfC: Band 2
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.
One LSC is a new collaborative partnership shared service formed by the five NHS Trusts serving the Lancashire and South Cumbria population of 1.8 million people. We are a shared service run by the NHS, for the NHS and are hosted by East Lancashire Hospitals NHS Trust on behalf of the partner Trusts of the Lancashire and South Cumbria system.
One LSC stands for ‘One Lancashire and South Cumbria’ and reflects the Lancashire and South Cumbria System ambition to have one team serving Lancashire and South Cumbria in a joined-up way. It is jointly run by the five Trusts as a collaborative partnership.
The Trusts that make up One LSC are:
Blackpool Teaching Hospitals NHS Foundation Trust
· East Lancashire Hospitals NHS Trust
· Lancashire and South Cumbria NHS Foundation Trust
· Lancashire Teaching Hospitals NHS Foundation Trust
· University Hospitals of Morecambe Bay NHS Foundation Trust
One LSC brings together the Digital, Data and Technology, Estates and Facilities, Finance, People Services and Procurement and Logistics services from each of the provider Trusts to create one central community of professionals. Under one leadership team, they will provide services for and on behalf of all Trusts.
The aim is to bring services more closely together so that we can deliver the best service possible to each of our partner organisations. At the core of One LSC delivery is eliminating duplication, removing unwarranted variation, realisation of the benefits of sharing common systems and processes and ensuring we deliver value for money for our partners, our system and, ultimately, for the communities we serve.
Job overview
Vacancy within Health Records Department, Burnley General Hospital.
Monday -Friday 1pm – 5pm, 20 hours per week
We have a small team of people working in Health Records on the Burnley site, they are conscientious, caring, reliable and compassionate, all qualities which are essential to working in the NHS.
The role involves delivering and collecting casenotes around the Burnley site. There is a lot of walking involved on a daily basis, you will certainly get your step count in!
Main duties of the job
Provision of a comprehensive and efficient Health Records Service to patients/service users within the East Lancashire Health Community, ensuring a high level of Customer Care whilst maintaining confidentiality at all times. Together with clerical/admin experience, keyboard skills, a polite and pleasant manner, you will be part of this team..
This role involves a lot of manual handling and is a physical environment.
General Duties will include the following:
You must be an organised person with the ability to work on your own or as part of a team.
Please ensure you check the email account from which you apply regularly as we may use this to contact you regarding your application.
Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.
Working for our organisation
Please note, although this role is being advertised by East Lancashire Hospitals Trust, it will transfer to OneLSC a Corporate Collaboration hosted by East Lancashire Hospitals Trust on 1.11.24. There are no plans to change the location of the role.
We have a fantastic team of people who are conscientious, caring, reliable and compassionate, all qualities which are essential to the NHS.
Detailed job description and main responsibilities
Adhere to departmental policies and procedures and participate in audits in order to maintain data quality and provide an efficient service.
Frequent physical effort is required for long periods during a shift, therefore all moving and handling guidelines must be followed and staff must attend all training courses as required by the department manager
Person specification
Essential
Essential criteria
- English Language and Maths GCSE Grade 4-9 or equivalent, Business Administration/ Customer Care NVQ Level 2 or equivalent.
- Previous experience of working with IT systems or Microsoft Office. Previous experience in a customer care environment.
- Willingness to learn new systems and processes Ability to work in a team Ability to demonstrate confidentiality and sensitivity when dealing with the public. Ability to work under pressure and use own initiative
- IT/ Keyboard skills Good verbal and written communication skills Excellent interpersonal and communication skills in order to deal with all disciplines on the telephone using empathy and negotiating skills Ability to cope, whilst dealing with constant interruptions in a busy environment
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Paula Whitehead
- Job title
- Deputy Health Records and Outpatient Manager
- Email address
- [email protected]
- Telephone number
- 01254 734079
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