Job summary
- Main area
- Volunteering
- Contract
- Voluntary
- Hours
- 4 hours per week (Various Day/Hours available- Monday 9am-1pm, Tuesday 1pm-4pm, Wednesday 9am-1pm and 1pm-4pm, Friday 12:30pm-3:30pm)
- Job ref
- 435-V019-24
- Employer
- East Lancashire Hospitals NHS Trust
- Employer type
- NHS
- Site
- Burnley General Teaching Hospital
- Town
- Burnley
- Closing
- Today at 16:00
Employer heading
Wayfinder Volunteer- BGTH
East Lancashire Hospitals NHS Trust provides a range of health care services primarily for the people of East Lancashire, which comprises of the Boroughs of Blackburn, Burnley, Hyndburn, Pendle, and Ribble Valley. Our Trust aims to provide appropriate, high-quality personal and organisational development interventions, which will improve patient care.
Job overview
Way finder volunteers provide a warm welcome to the area entrance within the Hospital, supporting patients with directions, queries from visitors and patients regarding their appointments and liaise with relevant departments. Volunteers handle telephone enquiries and support patients and visitors to share comments, compliments and complaints.
Main duties of the job
· Wayfinding – directing patients, staff and members of the public around the hospital and to clinics or appointments
· Providing patient support – providing empathy and sympathy to anxious patients or relatives
· Answering enquiries – about the local bus services, taxi information, and using systems available to locate visitors loved one
· Liaising with internal departments – including informing departments if patients have arrived late, arranging for logistics services to locate wheelchairs, arranging for patient services staff to support patients to appointments, or requiring domestic services
· Providing information – regarding hospital services and the compliments, comments and complaints process
· Escorting patients in the hospital where necessary such is if they have a sensory impairment or require bereavement service
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Lynn Hackett
- Job title
- Voluntary Service Manager
- Email address
- [email protected]
- Telephone number
- 01282 803667
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