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Detailed job description and main responsibilities

The role of Senior Network Specialist is crucial for the effective delivery and support of a secure and robust network infrastructure across Bolton.

Responsibilities range from administration task, supporting the Network Manager and implement complex network solutions to meet the needs of Trust services and external partners.

The post holder will support the day to day running of the Network infrastructure, in close collaboration with the network team. The role will ensure that the management; configuration; maintenance and implementation of enhancements to the current network infrastructure across Bolton NHS Foundation Trust are completed in line with agreed procedures.

Key Responsibilities

To support the Trust’s Local and Wide Area Networks and connections to the NHS Wide Area

To ensure any proposed changes to the network design are compliant with the Trust’s corporate strategy; Information governance (IG) guidance; ITIL best practise and NHS IP addressing scheme. 

To support and maintain network security to ensure the Trust meets its requirements under the NHS Executive “Code of Connection”.

To undertake tasks associated with securing availability and performance of network and voice infrastructure services.

To monitor the day to day availability, capacity and performance of network infrastructure services, and assist the Network Manager in the delivery of effective availability, capacity and performance management.

To assist in documenting the architecture of the Trusts Local Area and Wide Area Network infrastructure.

To measure network load and performance and provide reports and statistics.

Maintain accurate up to date network schematics, addressing data, site plans and cable layouts.

Ensuring that Trust change controls are adhered.

To liaise with 3rd party network suppliers regarding the delivery of network hardware and software support. To log fault calls and ensure they are dealt with in the appropriate manner e.g. external engineers are called to site if required in order that the services of the Trust is not adversely affected.

To provide high quality Network support as required, to all users connected to the Trusts’ infrastructure environment using diagnostic tools and fault finding techniques to identify root causes.

To work with the Network/UC Manager to plan and implement changes to network infrastructure systems to support the VOIP deployment, ensuring that issues are addressed by improvements in capacity and performance.

To provide network support for new system implementations, participating in project teams as required. Working on projects and assignments either as directed or under own direction, reporting progress as required by the Network Manager.

To support the Network Manager in ensuring that appropriate disaster recovery plans are in place in the event of technology failure. 

To work according to the defined incident/problem/change management process. Systematically and within SLA times carry out assignments originating from the Service Desk ensuring incident/problems are kept           to a minimum. Maintain accurate log entries of requests with fault details and contract information, also 

To ensure that all aspects of information security and confidentiality are adhered to, with particular regard to the Data Protection Act (2018) and ISO 27001

Participate in the ICT on-call rota

Undertake such training as may be required to maintain, strengthen or develop skills relevant to the post

Work with customers and team members to resolve ongoing technical issues (Root Cause Analysis) and ensuring effective communication at all times.

Attend sites to troubleshoot and test, replace and maintain network equipment, when required.

Ensure backups are taken and maintained for network related hardware and software

Work alongside various teams within the Informatics department, keeping team members up-to-date as and when required.

Work alongside PMO and Project managers as a technical work stream to deliver projects in a timely and efficient manner with awareness of Prince 2 Standards.

Carrying out Site Surveys and documenting findings in a clear and concise manner.

Participate in working across other shift patterns when service demands, including evenings and weekends.

To undertake other assignments in accordance with the priorities agreed by the CTO.