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Trosolwg o'r swydd

Complete the administration requirements of new and revised patient information leaflets in line with the Trust’s Patient Information Policy.

To support the provision of relevant reports in relation to complaints and PALS concerns

To support the Patient Experience and Complaints Coordinators by organising complaints meetings; including but not limited to ensuring recording equipment and rooms are booked.

To provide administrative support for the management of complaints; logging new complaints, monitoring and updating complainants and Divisional Teams.

To provide cover as required within the PALS service.

Provide administrative support to the Patient Experience Manager in the management of Friends and Family Test, National Survey Programme, Patient Stories and all aspects of patient experience activity.

Prif ddyletswyddau'r swydd

To administer the process for new and revised patient information leaflets in line with the Trust Patient Information Policy.

To provide cover for the PALS function in line with the Trust Concerns and Complaints Policy, ensuring that all enquiries and telephone calls are handled with care and compassion and appropriately at all times.

Undertaking a range of administrative duties to support the complaints management function including logging of new complaints, monitoring ongoing complaints by updating complainants on progress and liaising with Divisions.

To build excellent working relationships with all levels of staff across the Trust to ensure good communication and a proactive approach to front line resolution of concerns.

Facilitation of complaints local resolution meetings including attendance to record the meeting  

Complete the administration requirements of new and revised patient information leaflets in line with the Trust’s Patient Information Policy.

Prepare case files for Parliamentary and Health Service Ombudsman (PHSO) enquiries.

To produce regular monitoring reports for PALS and complaints 

Under supervision, provide day to day management of Friends and Family Test by supporting Divisions with access, inputting and training.

To provide administrative support to the Patient Experience Manager in all aspects of patient experience including Friends and Family Test, National Survey Programme, Patient Stories, patient feedback, compliments, 

Gweithio i'n sefydliad

Working within the Patient Experience Team provides an opportunity to listen to feedback from patients to allow for improvements in services to be made.

If you have the right skills, then please come and join us.