Job summary
- Main area
- Operational Manager
- Grade
- Band 7
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 896-MED-1045
- Employer
- NHS Greater Manchester Integrated Care
- Employer type
- NHS
- Site
- Tootal Buildings
- Town
- Manchester
- Salary
- £46,148 - £52,809 pa
- Salary period
- Yearly
- Closing
- 06/02/2025 23:59
Employer heading
Contracts and Operational Manager
Band 7
Job overview
As a Contracts and Operational Manager in the medicines optimisation function, you will operate as an operational service lead for pharmacy and medicines optimisation contracts and be responsible for managing a portfolio of Pharmacy and medicines optimisation provider contracts and monitoring their performance in terms of their contracted levels of activity and expenditure, contract, performance and quality issues and general service delivery.
The post holder will work closely with the NHS GM Contract Management team but will operate primarily independently from day-to-day supervision and management and will be required to manage their own workload, priorities, milestones, and deadlines.
You will develop and utilise specialised knowledge from a range of contract information to ensure delivery of elements of NHS GM’s strategic plan. You will have experience within the NHS or a commissioning setting and also have experience of contract
monitoring and/or procurement / project management experience that can be applied to contract management.
Main duties of the job
• Completing aspects of work that will contribute to the
overall delivery and development of the Medicines Optimisation function including development of policies and service improvement, whilst ensuring an effective operational management of a portfolio of contracts.
• Contributing to policy and service changes within the wider NHS GM System.
• Working to contracted terms and conditions, leading on regular contract and performance review meetings with providers within your portfolio, ensuring reporting is relevant and timely, and remedial and reinforcing action improves provider performance.
• Involvement in the development of the negotiation strategy and leading and assisting in the annual contract negotiation cycle and documentation of contracts for a defined portfolio of contracts including arbitration/mediation where necessary.
Working for our organisation
NHS Greater Manchester Integrated Care Integrated Care Systems (ICSs) are partnerships of health and care organisations that come together to plan and deliver joined up services and to improve the health and wellbeing of people who live and work in their area. Their purpose is to improve outcomes in population health and healthcare; tackle inequalities in outcomes, experience, and access; enhance productivity and value for money and support broader social and economic development in their area efficiency. This will be delivered in neighbourhood, place, combinations of places and GM system.
Our NHS People Promise –the promise we must all make to each other, to work together to improve the experience of working in the NHS for everyone. Like many other employers, NHS GM currently has evidence of unwarranted inequalities in the workforce, most notably in relation to minoritised ethnic, female and\or disabled staff and their intersectionality. As a result, we will use positive action measures to bring
benefits to our organisation, including a wider pool of talented, skilled and experienced people from which to recruit and a better understanding of the needs of a more diverse range of customers.
Detailed job description and main responsibilities
• For the portfolio of contracts, ensuring contract levers are
enacted in full in accordance with the contract within limits agreed and
delegated by the commissioners.
• Ensuring, as appropriate, agreed NHS GM commissioning intentions and priorities are translated into signed contracts that meet national and local requirements.
• Ensuring the financial, quality and operational performance of contracts are efficiently and effectively managed.
• Assisting with the delivery of the organisational quality strategy and with challenging providers for poor performance on quality.
• Supporting the development and monitoring of Provider CQUIN schemes.
• Management of risk, quality and performance issues in line with NHS GM specified processes.
• Provision of relevant and timely specialist contract advice and guidance.
• Leading and supporting contract project meetings with internal and external stakeholders to ensure smooth running and engagement of services procured through to contract / service mobilisation.
• Ensuring all assigned projects are completed in accordance with the project scope and timings, highlighting and raising any potential changes, impacts or risks to the project.
• Coordination of and participation in relevant internal and external working groups and provide project advice, expertise and support where requested.
• Ensuring those participating in projects have clear responsibilities, priorities and timescales enabling the team to work coherently to deliver contract project outcomes. Ensuring that detailed individual project plans with key objectives, milestones and targets are developed, kept up to date, delivered against agreed timelines and that lessons learnt are captured and shared.
• Undertaking other duties not specified within the Job Description but within the general scope of the post as determined by the medicines optimisation function.
Person specification
Qualifications
Essential criteria
- Postgraduate Management Diploma or equivalent
- Educated to degree level or possessing equivalent experience
Desirable criteria
- CIPFA Contract Management
Experience
Essential criteria
- NHS commissioning experience including negotiations with providers in relation to contract, procurement, performance or quality issues
- Experience of using proprietary databases including data entry and reporting.
Desirable criteria
- Project management experience, ideally, but not essentially, within procurement experience or in relation to NHS contract management
Knowledge
Essential criteria
- Knowledge of the healthcare commissioning process
- Knowledge of all types of NHS contracts with specialist knowledge of at least one area such as Standard NHS contracts or primary care contracts
- Knowledge of quality and performance management techniques as they apply to healthcare providers
Desirable criteria
- Knowledge of a specific area of commissioning such as long-term conditions, urgent care, cancer care, Mental Health etc
- Knowledge of the national commissioning landscape
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Anna Pracz
- Job title
- Secondary Care Integration and Commissioning Lead
- Email address
- [email protected]
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