Job summary
- Main area
- Dental
- Grade
- Apprenticeship
- Contract
- Permanent: Full time
- Hours
- Full time - 37.5 hours per week (Monday Tuesday Wednesday Thursday Friday)
- Job ref
- 382-FICC171-24
- Employer
- Blackpool Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Queen Victoria Centre
- Town
- Morecambe
- Salary
- £12,514 per annum
- Salary period
- Yearly
- Closing
- 04/07/2024 23:59
Employer heading
![Blackpool Teaching Hospitals NHS Foundation Trust logo](https://static.trac.jobs/employer-logos/98.png)
Dental Receptionist Apprentice
Apprenticeship
Blackpool Teaching Hospitals NHS Foundation Trust is situated on the west coast of Lancashire, with services covering the local authority areas of Blackpool, Fylde and Wyre. The Trust is part of the Lancashire and South Cumbria Integrated Care System (ICS) supporting a population of around 1.6 million people.
We have three main hospitals providing acute services to around 330,000 local residents. The organisation also provides specialist tertiary care for cardiac and haematology services, delivers community health services to over 445,000 residents including those in North Lancashire and hosts the National Artificial Eye Service across England. Plus, we provide urgent and emergency care services to an estimated 18 million people who visit the seaside resort each year. We employ over 7000 people from 68 different countries.
We welcome and encourage application from anyone with protected characteristics, as well as supporting reservists and Veterans who are looking for a rewarding and challenging career within the NHS.
Blackpool Teaching Hospitals encourages flexible working in all our roles to support staff in maintaining healthy home-life balance. Working patterns such as: part time working, self-rostering, compressed hours, annualised hours, term time, reverse term time and flexitime working can be explored.
Job overview
An opportunity has arisen for a Dental Receptionist Apprentice to join the Specialist Dental Service in Morecambe, working in the Queen Victoria Centre. We provide special care and access dentistry for adults and children, and training for dental students. The vacancy is a full time working Monday Tuesday Wednesday Thursday Friday.
As part of this job role you will be expected to undertake a Customer Service Level 2 apprenticeship. Car owner/driver and possess full UK Driving Licence, or be mobile & able to visit locations as & when required.
Due to the current Government eligibility criteria for Government funded Apprenticeship schemes, we are currently only able to accept applications from candidates who have been resident in the UK for the for the last 3 years. We are unable to accept anybody who is currently on a funded programme.
An Initial Assessment, as part of the Apprenticeship enrolment process will be required to be completed to ascertain what level Numeracy, Literacy and ICT you are currently working at to ensure you are eligible to undertake an Apprenticeship programme. If you have already achieved English & Math’s at GCSE (Grade A-C/4-9) or Functional Skills Level 2, this can be transferred over, with evidence of achievement.
Main duties of the job
The key responsibility for the post holder will be to provide high quality reception and clerical support to the Specialist Dental Service. The successful candidate will be able to demonstrate a caring approach to patients, will be well organised and flexible in their approach to work and have the ability to work well as part of a team.
Working for our organisation
Blackpool Teaching Hospitals NHS Foundation Trust is situated on the west coast of Lancashire, and offers a full range of district hospital services and community health services to a population of 1.6 million in Lancashire and South Cumbria.
The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology services across the wider region.
We employ more than 6,500 staff, with a turnover in excess of £370m in 2014/2015 and have approximately 900 beds.
Detailed job description and main responsibilities
DUTIES AND RESPONSIBILITIES
- Undertake reception duties to include dealing with members of the public both in person and on the telephone
- Ensure accurate messages are taken and relayed to appropriate members of staff.
- Arrange appointments for patients via SOEL Health software
- Responsibility for issuing petty cash and collating information for reimbursement.
- Ordering of stationery supplies and sundries for the Dental Centres via the Runcorn supplies system
- Undertake both routine and non-routine audio and copy typing of letters, memos, etc using SOEL Health and Microsoft Office computer software. This requires theoretical and practical knowledge built up over a period of time
- Receive and distribute internal and external mail to relevant service
- File and retrieve records within the Dental Department filing system and day-to-day efficient maintenance
- Act as a point of contact for the Trust’s works department in respect of building repairs and maintenance and ensuring liaison with the Dental Administrator where necessary
- Other office duties to include photocopying, faxing and use of other office equipment
- Undertake any such appropriate duties or responsibilities as directed by your line manager
Where necessary relevant training in the operation of new or unfamiliar equipment, software ore procedures will be provided or arranged.
The above list of duties and responsibilities is not intended to be fully comprehensive and may be amended to take account of changing circumstances or requirements following consultation with the post holder.
Person specification
Qualifications
Essential criteria
- Good General Education
- GCSE English and Maths or equivalent
Desirable criteria
- Word processing RSAII or equivalent experience
- European Computer Driving Licence (ECDL)
Skills
Essential criteria
- Microsoft Word
- Communication Skills
- Neat Legible Writing
- Organisational skills
Experience
Essential criteria
- Personal qualities in dealing with complex/vulnerable patients
Desirable criteria
- Dental Nurse Experience
Personal Attributes
Essential criteria
- Caring Nature
Other
Essential criteria
- Car owner/driver and possess full UK Driving Licence, or be mobile & able to visit locations as & when required
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Heather Woodburn
- Job title
- Dental Coordinator
- Email address
- [email protected]
- Telephone number
- 01524 406722
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